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My Eliipsis 7 is stuck on a welcome screen (not the Verizon Wireless Welcome Screen) and will not start or shut down. I tried resetting by using a paperclip, but nothing happens. I also can't figure out how to open the thing up to remove the battery. What can I do?
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Have you tried holding down the power & vol +/- keys simultaneously for about 15 seconds to force it to reboot? Or you could power it off, then turn it on and hold the power & vol - key to boot into recovery.
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Hi orphanelec!
Let's see what's causing the problem! When did the issue begin? Any physical or water damage? Try this:http://vz.to/1z9nama .
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport
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Have you tried holding down the power & vol +/- keys simultaneously for about 15 seconds to force it to reboot? Or you could power it off, then turn it on and hold the power & vol - key to boot into recovery.
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