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Display issues

daved42
Member

On my Ellipsis 10 when i am on an internet form page, the fields are blacked out.  Is there a setting i am missing?

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Re: Display issues

candiceh_vzw
VZ Employee Emeritus

daved42,

We definitely want you to be able to breeze through the internet with your Ellipsis 10. Hearing that you are running into some trouble is concerning but we are here to help. When did this issue begin? To confirm, are their fields within the internet page blacked out or things like the search bar? Have there been any recent changes made to the Ellipsis such as a new software update?

CandiceH_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Display issues

daved42
Member

Any active field seems to be blackened out.  For example in the game Minecraft story mode none of the choices are legible. Sometimes on certain pages large black squares will make Associated text unreadable.

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Re: Display issues

davidh_vzw
VZ Employee Emeritus

I appreciate the added details. To clarify is the game Minecraft story mode on the internet, or is it a separate app?

When reading of this occurring, my first instinct is to reset the app causing trouble. Here are the steps on completing an app reset:

https://www.verizonwireless.com/support/knowledge-base-200755/

For the internet, are there any updates available when locating Chrome in the Play Store:

https://play.google.com/store/apps/details?id=com.android.chrome&hl=en_US

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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