Received a ellipsis jetpack on Friday have been trying to use it since & it drops service every 5-10 mins. Cannot get ahold of the sales agent (surprise). Have spent 2 hours on phone with different departments & they came back with PERFORMING AS EXPECTED IN A TEXT MSG TO THE UNIT. So frustrated, do not want to cancel service just want a jetpack that works. Reset & did the connectivity test. The agent on the phone said the connectivity was not as expected but yet the tech department is saying it is fine. Cannot stream, use on computers, phones or anything. Anyone else have an issue? Signal is fine, nothing to obstruct signal, did reset, changed sim cards...... Dropped 2 times while trying to type this.