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cloud
ccrase1
Newbie
‎07-23-2017 11:28 AM

how do I erase calls from my cloud?  I have 36,000 taking up space.

Thanks

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Re: cloud
Elements
Specialist - Level 1
‎07-23-2017 12:46 PM

I forgot to add, that information and similar info can be found here: Verizon Cloud FAQs | Verizon Wireless

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Re: cloud
Elements
Specialist - Level 1
‎07-23-2017 12:45 PM

Text messages and call logs are sync'd directly from your phone, so if you delete them from your phone, it should delete them from the Cloud when it syncs. If you completely erase your phone or get a new one, it should go through Verizon Cloud during setup and automatically restore whatever was last sync'd.

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Re: cloud
Elements
Specialist - Level 1
‎07-23-2017 12:46 PM

I forgot to add, that information and similar info can be found here: Verizon Cloud FAQs | Verizon Wireless

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Re: cloud
amberf_vzw
Verizon Employee
‎07-25-2017 11:40 AM

Ccrase1, we want to make sure that you can manage your content. The elements is correct in saying that it does sync up with your phone. You can see that under "Using Verizon Cloud" option 5. You can also turn off the sync off by going opening up the Verizon Cloud>selecting the three horizontal lines>Settings>What to back up>uncheck mark what you don't want. Does this help?

AmberF_VZW

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