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Why can't download my photos from my Cloud via the computer?

All of the sudden, I go to download photos from my cloud and I get a bit red circle with a line through it and a message that pops up that says "This Verizon feature is restricted in accordance with the Verizon Wireless Information Security Policy".

HUH? I was just able to create albums and download my photos to my computer drive merely minutes ago then all the sudden this! I'm staring at photos I can't even save!  This is why I'm leaving Verizon as soon as I have the money to pay the ETF.  Google Drive for saving files is SO much better.

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Re: Why can't download my photos from my Cloud via the computer?
Customer Support

Hi amorain!

Let's get this fixed asap! Are you able to view your pictures/video? Have you logged out, and back in? Please try a different browser, or a shutdown of your PC and try it again for me. Thanks for troubleshooting!

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