Why are half of my pictures gone after the cloud update?

[MEANDMINE277]

i did the cloud update before the 12/15/17 i was told to & over 1/2 of my pictures are gone .i can only see 2016 & 17 when i had pica going all the way back to 2011 when my daughter was born

[richs007 · Accepted solution]

Please send your phone number associated with your cloud to verizoncloud@verizonwireless.com and they will research it for you.