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Where is all my stuff?

Why don't i see my contacts or device or messages on the Verizon Web app? I've tried everything. Also how are my contacts backed up to the cloud but i can't use the cloud with prepaid service?

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Re: Where is all my stuff?
Customer Support


Restoring your information back on to your phone is always important. Did you previously have a post pay account? Is this a new phone? Do you still have this information on your previous device? Our prepay support agents will also be able to assist you at (337)4779227.

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