I also had this happen this morning. I understood I would have access to my photos but not be able to add any new ones. Is there any possible way I can retrieve the old photos? I have photos for I absolutely need for work as well as photos that were not saved on any other device but the Verizon cloud. I received the notification that the cloud was closed this morning so Im really hoping the photos are still accessible, even if I sign up for the plan. Please help!
We're happy to help. For those customer who took no action after the Free Cloud feature was removed, you would be able to restore the previously saved content within 30 days of removal by adding a Cloud feature. You can easily subscribe through your My Verizon application from your phone or by visiting our website online here: https://www.verizonwireless.com/solutions-and-services/verizon-cloud/.
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I chatted on my phone with a rep, who started a case number for me. I
called after 30 mins when the chat info was loaded to my account, and
called the tech support number they gave me.
After they restored the files on their end, I cleared the cache in the app
and signed back in. Everything was there! As long as you do it within 30
days of your cloud account being closed, your stuff is still on their
servers and can be retrieved.
Hope this helps!
And, you may be able to sign up for the 30-day free trial to get access, download and cancel.
I have this same issue. I know I was able to access my cloud photos in the last 14 days. I have precious memories from children's births to photos of loved ones that have since passed away. Is there any way to recover my photos?
You better call 800-922-0204 or *611 before your photos can no longer be restored.
I have a similar issue, I was unaware the app was changing, if I received any warning I just didn't see it and I use the cloud weekly. I had over 2000 photos a week ago and when my Verizon Cloud app updated I have nothing. After calling customer service I added Verizon Cloud Premium to see if I could recover my content, however I can not restore the photos I had before. Can you please help me with this? I'm a little frustrated because I had already exceeded my free 500 GB and paid for extra storage before so I wish I had had better notice that the app was changing. I have no issues paying for it now but there are over 2000 photos that I no longer have.
I was able to call and retrieve my photos, it took three tries before I was able to get connected to an agent who was able to get me connected with tech support and they were able to solve my problem!