Help needed for photos deleted from Verizon Cloud

ocbp50
Member

After selecting muliple photos in Verizon Cloud, they were inadvertently deleted rather than downloaded to my PC.  These photos had been deleted from my phone after backed up to Verizon Cloud.  The Trash Can in my Verizon Could has contacts and music deleted over the past year, but not these recently deleted photos.  Can these photos deleted from my Verizon Cloud be restored to / undeleted from my Verizon Cloud?

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Re: Help needed for photos deleted from Verizon Cloud

Community Manager
Community Manager

I'm sorry to learn these photos were deleted, ocbp50. Any synced content that is deleted from the device is also deleted from Verizon Cloud. If you have previously ran a successful backup, have you tried restoring the backup? http://vz.to/1yKII7A

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: Help needed for photos deleted from Verizon Cloud

Community Manager
Community Manager

I'm sorry to learn these photos were deleted, ocbp50. Any synced content that is deleted from the device is also deleted from Verizon Cloud. If you have previously ran a successful backup, have you tried restoring the backup? http://vz.to/1yKII7A

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: Help needed for photos deleted from Verizon Cloud

ocbp50
Member

AndreaS_VZW,

Thank you for your response.  These photos were not synced, but rather simply backed up to Verizon Cloud.  There is no backup available to restore these photos.  I had been managing my files via https://cloud.verizonwireless.com/.  On January 19th, I was prompted to add the Verizon Cloud App to my new Windows 8 PC.  After doing so and logging in through the app, I inadvertently deleted my photos from 9/1/2014 through 1/19/2015.  If I delete photos through the website listed above, they go to my trash can and can be undeleted.  However, if I delete photos through the App, they do not show up in a trash can.  Had hoped VZW tech support could find these files and put them back.

ocbp50

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Re: Help needed for photos deleted from Verizon Cloud

ocbp50
Member

Follow up on this post.  If you want the capability to restore items deleted from your Verizon Cloud storage, use the website: https://cloud.verizonwireless.com

Unless the iPhone app and Windows 8 app that access your Verizon Cloud storage directly and delete things directly from the cloud, the website has a trash can feature.  This feature gives you a second chance to decide if you want to restore an item you deleted or permanently delete it from your cloud storage -- similar to restoring deleted files or emptying your recycle bin on your PC.  In other words:

Verizon Cloud website Trash Can = PC Recycle Bin

Once something is deleted using the apps or from the website trash can, you can assume it is gone.

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