Last week we disconnected a phone from our share plan and transferred my phone to that contract. Now all my contacts are gone. I had to set up my voicemail again too. I talked to Verizon customer service and went through the steps for backup assistant. When I try to access that on my phone I get a message "account has configuration error". I went to manage my contacts online and backed up the contacts on the cloud. I still get the configuration error.
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Message was edited by: Community Manager
Forgot to say that when I connected my iPhone to the computer it said I couldn't sync it with the Cloud.
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