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Cloud not recognizing my sd card, can't sync

ltg123
Member

I have a new sandisk sd card, the old one died and took my music with it.  So I want to use the Verizon cloud, but it does not recognize the new one I put in (Samsung galaxy S7).

I go into settings and the card is not listed.  what do I do?

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Re: Cloud not recognizing my sd card, can't sync

Community Manager
Community Manager

We want you to know your music is safe and secure on the sd card. When you inserted the card, did you power the phone off and back on? Do you receive any error messages when trying to access the card?

StevenM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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