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Can not access Verizon Cloud after switching.
Peekster2300
Member

My husband always had the cloud app on his phone. He thought he was registered with the cloud since we had a log in for our main account. Come to find out I guess he was not registered and we switched to Straight talk for his phone. We were told that we could still access the cloud for 30 days to get his pictures but we can not long in. We do not have login information for his cloud. 

 Is there is anything we can do? If we reactivate his phone under Verizon can he get back into his cloud. We created an account under the cloud with his email and we have been trying to associate the number with his account when we log in but it is not working. 

 

Please let me know if re activating his line can give him access. Thank you

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Correct Answers
Re: Can not access Verizon Cloud after switching.
richs007
Verizon Employee

In order to acess your Verizon cloud content when you're on another carrier, it first needed to be prepared for that because the mobile number you had with verizon is the way we track your cloud content and once you switch carriers, we lose ability so we built in mechanism to facilitate it.

To prepare for switching, he needed to update his cloud profile.  If he did that, then when he switched he would have received an email with instructions to reactivate his cloud account on the new carrier.    If he did update the profile or he's not sure, you can send an email to the developers  and they can check for you.  The developer mailbox is verizoncloud (at) verizonwireless.com

If he didn't do it, then the only option is to temporarily reactivate it on the Verizon network and have customer service restore the archived content.  This will only work if there was an active cloud feature on the mobile number before switching and the switch was less than 30 days ago.  OVer 30 days, the content is deleted.

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Re: Can not access Verizon Cloud after switching.
vzw_customer_support
Customer Support

We know how important it is to have access to your Cloud content. As long as you're still within those 30 days then you can reactivate his line and access his Cloud. When did you disconnect his line?

 

EllisandraC_VZW

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Re: Can not access Verizon Cloud after switching.
richs007
Verizon Employee

In order to acess your Verizon cloud content when you're on another carrier, it first needed to be prepared for that because the mobile number you had with verizon is the way we track your cloud content and once you switch carriers, we lose ability so we built in mechanism to facilitate it.

To prepare for switching, he needed to update his cloud profile.  If he did that, then when he switched he would have received an email with instructions to reactivate his cloud account on the new carrier.    If he did update the profile or he's not sure, you can send an email to the developers  and they can check for you.  The developer mailbox is verizoncloud (at) verizonwireless.com

If he didn't do it, then the only option is to temporarily reactivate it on the Verizon network and have customer service restore the archived content.  This will only work if there was an active cloud feature on the mobile number before switching and the switch was less than 30 days ago.  OVer 30 days, the content is deleted.

View solution in original post