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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have been a Verizon customer for 15+ years and I am still with Verizon. A few months ago, I deleted a line of service from my account. There was no conversation about my cloud, except that everything would transfer and I could log in for awhile with my prior number. Yes, I should have had redundant back up. I relied 100% on the Verizon Cloud (I paid for it monthly and I didn't leave the company). Because my cloud was not manually transferred, I have lost my data from 4 years of life. The most important losses to me are the photos and videos of my pregnancy, my son's birth, his first steps, his first words, everything. I have minimal photos and no videos from this time now. After 30 days everything is wiped. Verizon, I challenge you to 1) care more about your customers - this was so preventable if the rep would have been better educated by what I would lose with disconnecting a line of service (why wasn't my cloud data transferred?) 2) maybe extend your "30 day wipe policy" especially for your existing customers. How can you properly comply with law enforcement inquires if you wipe data after 30 days? The rep that had to break the bad news was very kind and tried to console me, but this is unacceptable. I don't know how to stay with a company that let this happen. Yes, I should have had redundant back up, lesson learned but I relied on your company and your cloud service. This was super sad for my family and it shouldn't have happened.