First time seeing this....wonder if it is related to my wife's data all being "lost" after a sync to switch phones. After an hour on phone w/Verizon & 2 more w/Apple have been told "I need to figure it out myself & they can't help me". Said data is "encrypted" & I created a password, confirmed it & clicked a "verify encryption" message before syncing. Not something you would forget in a matter of a few minutes....they say there is no way for them to access data.
I feel your pain. I have not been able to access my Cloud since January 23rd, 2017. Right about the time I switched to a replacement device. Worse thing is there is not ETA, nor any ongoing communication as to any hope for us. Are we just to assume my 5 years of photos/memories are gone? How and when will Verizon finally admit fault, admit they can no longer access our content, and how will Verizon assess an appropriate compensation for our loss?
We would never want for you to even think about leaving us. This is truly not the experience we want anyone to have. I’ve sent you a Private Message to assist further. Please reply to me in the Private Message to continue. Thanks!
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We are dedicated to seeing you be able to easily mange the content in your Cloud. What happens when you log into your My Verizon account to view your Verizon Cloud content? Are you getting any specific error messages? YaleK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This is my EXACT problem, sad thing is this is the second time. Now I have lost yet again pictures of my children, and my dad who recently passed away our texts back and fourth .. My heart is broken!! I'm too young to be without a dad, to go the rest of my life without memories because VERIZON WIRELESS is offering a service that is not being provided.
To say the least, with the amount of money we pay each month, the FALSE CLAIMS ABOUT CLOUD SERVICES are nothing more than a SCAM!!!!
THIS IS a SCAM at a corporate level, and inexplicably and morally wrong. Why are you VERIZON WIRELESS CHARGING FOR A sevice and SCAMMING your customers??? I backed up my phone on your CLOUD every last little thing there... I go to look at my dad's pictures today... GONE!!! THE PUDDLE OF TEARS I have been in mean nothing to you people, I am mearly a number. But I am a real person who has feelings, a family, a job, etc.. Probably like most of you. How would you like to have your tangeable memories taken away from you??
Get your hands dirty and do the right thing. Fix the problem, or submit a public apology for your VERIZON SCAM, and refund all of us every last Red cent you stole... It's maddening.. And your sensoring of the gal who initiated what I'm replying on is ridiculous.
Let ppl speak... You fudge ppl over, and then still have the nerve to sensor them... Wow!!
This thread is from 2017..
Second, no one should be using a carrier's cloud for anything that is important. Apple users have iCloud, Google has Google Drive. High capacity flash drives are cheap. External hard drives exist. You can even build your own local cloud network using easy to follow tutorials online.
I never used Verizon cloud when it was free and never have any intention to use it now. Google handles my contact backups and I keep photo backups across several drives + Google.