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Why Can't my Router Reach Domains?

KingSlamma
Member

I have several T1114 and any device I connect to it, over ethernet, cannot reach a domain, google.com, verizonwireless.com, etc. I can ping IP address but I can't ping and reach the domains.


Does anyone else have this problem?
What can I do to resolve it?

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Re: Can't Reach Domains

KingSlamma
Member

Thank you for your help.
I had the manual DNS set to our internal DNS and the Google DNS and it still didn't work.

What I ended up doing was setting the device's DNS to the Verizon routers gateway, 192.168.1.1 and Googles.

This ended up routing the DNS through the router and allowed me to reach domains and not just IPs.
So it turns out it wasn't a setting on the router as much as it was a setting on the devices connecting to the router.

thank you for both of your help.

Re: Can't Reach Domains

John_Getzke
Leader

>  cannot reach a domain, google.com, verizonwireless.com, etc.

Try adjusting your DNS to a custom DNS provider such as googles 8.8.8.8 and 8.8.4.4.

>  I can ping IP address but I can't ping and reach the domains

This suggests your T1114s are connected to the internet through VZWs network, only the domain name lookups are not returning results.  DNS is suspect in this scenario.

Re: Can't Reach Domains

7e18n1
Sr. Member

If John's suggestions do not work, disable IPv6. Login to the User Interface, navigate to Settings > Advanced > LAN > IPv6: uncheck the box (disable IPv6) and Save changes.

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Re: Can't Reach Domains

KingSlamma
Member

Thank you for your help.
I had the manual DNS set to our internal DNS and the Google DNS and it still didn't work.

What I ended up doing was setting the device's DNS to the Verizon routers gateway, 192.168.1.1 and Googles.

This ended up routing the DNS through the router and allowed me to reach domains and not just IPs.
So it turns out it wasn't a setting on the router as much as it was a setting on the devices connecting to the router.

thank you for both of your help.

Re: Can't Reach Domains

Community Manager
Community Manager

KingSlamma we're happy to hear that you were able to figure out the settings that has allowed you reach domains. Please let us know if you ever need further assistance. 


YeseniaV_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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