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Excess Date charge on Fusion router help
SQUAREKNOT2020
Newbie
‎08-21-2017 09:43 AM

MY Fusion router has been charging for excess data usage that did not occur. This is an on going problem I need some help

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Re: Excess Date charge on Fusion router help
vzw_customer_support
Customer Service Rep
‎08-23-2017 09:57 AM

Seeing excess data being used is definitely a concern, SQUAREKNOT2020. Where do you see that data is being used? When did this start?

AndreaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Excess Date charge on Fusion router help
SQUAREKNOT2020
Newbie
‎08-24-2017 09:56 AM

Talked to Support on Tuesday August 22nd. They are working on the problem they gave me [Removed]. I have not gotten back with them yet.

Thanks

Jack

personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator

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Re: Excess Date charge on Fusion router help
vzw_customer_support
Customer Service Rep
‎08-24-2017 11:56 AM

I'm happy to learn you have partnered with support to resolve this, SQUAREKNOT2020. Please let us know if you have any questions.

AndreaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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