Re: Verizon Smart Rewards Problem

Community Manager
Community Manager

We're sorry to hear you had trouble reaching someone, CHRISNAK. The Smart Rewards team is available Monday -Friday 9AM -9PM (ET) and Saturday and Sunday 10AM -3PM (ET). What happened when you called?

 

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: Verizon Smart Rewards Problem

lewisr13
Leader

I just called the number and they took my info, guy said he's not sure what their doing for us, but at least there's a chance of something if you call.

Re: Verizon Smart Rewards Problem

Community Manager
Community Manager

Errant


I am sorry that you are having issues getting to the smart rewards page. The Smart rewards program ended on October 31, 2017 and for this reason you may be having issues access that page. Click here for the Smart rewards FAQ page http://vz.to/2vl2vRx see #6. The new rewards program is called Verizon Up, see #1 on the link sent and click the hyper link that says “Verizon Up”. I hope this information was beneficial.

 

EdwardL_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes

Re: Verizon Smart Rewards Problem

JESS1CA45
Member

It was Sunday, October 31, after 3:00pm when I called, so I did not reach

anyone.

On Fri, Nov 3, 2017 at 6:44 AM, vzw_customer_support <

0 Likes

Re: Verizon Smart Rewards Problem

CHRISNAK
Member

Wow, thank you for responding. Well not too much really happened as I was

very confused on how to move forward. My account was thoroughly jacked up

because my primary account was swapped around with an additional line for

my iPad. Which prevented me from making or receiving call for some time

before I was aware. I’m a new community member, but had been following the

thread. I wasn’t certain what number to dial until the rep left a number

but that was after the office had already closed. When I did call that was

confirmed. I very recently learned of this and I’m very disheartened that

Verizon would make such a change, that would basically leave their

customers with nothing after spending their hard earned dollars to

accumulate what were clearly “useless” rewards. I believe Verizon should be

obligated to honor those rewards through some form of compensation. Even if

it went to the reduction of our bill. That would be something. Especially

from a corporation that “we” have made an industry leader. I guess a better

question is what’s going to happen?

V/r

VChrisH

Re: Verizon Smart Rewards Problem

lewisr13
Leader

JESS1CA45 wrote:

It was Sunday, October 31, after 3:00pm when I called, so I did not reach

anyone.

On Fri, Nov 3, 2017 at 6:44 AM, vzw_customer_support <

That’s weird October 31st was on a Tuesday at my place. Either you live in the really far Far East or you’re a time traveler that got dropped in 2017 not 2015 as you thought. Better replace your flux capacitor.

Re: Verizon Smart Rewards Problem

JESS1CA45
Member

Oops! I meant Tuesday, October 31.

0 Likes

Re: Verizon Smart Rewards Problem

CHRNOR31
Member

I lost hundred of thousand points. how can they do this. I might cancel my account and go somewhere else.  Been with Verizon 20 years and have 4 lines.  This is hOrrivle.  Tried logging in and go a loop and err messages

0 Likes

Re: Verizon Smart Rewards Problem

dsaumkc
Member

I had a completely different issue. My company reimburses me for my bill, that we send straight to their billing address. So I received NO notices that the rewards program was ending. Whenever I tried to use points prior to the closing of the rewards, I got the same message, "Not eligible at this time."

TWENTY FOUR YEARS worth of points.. Thanks VERIZON.

0 Likes

Re: Verizon Smart Rewards Problem

Ann154
Expert

The first rewards program for Verizon Wireless was only around for a few years like maybe 5 years not 24.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes