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how do i fix no signal?

LLPJ
Member

My Galaxy Nexus has suddenly lost the ability to get a signal.  I get no bars.  I've tried removing the battery & sim, waiting and putting them back in, with no luck.

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Re: how do i fix no signal?

Ann154
Expert

Zip code? What is the Network mode set to?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: how do i fix no signal?

LLPJ
Member

Zip code is 99207.  Network mode is LTE/CDMA

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Re: how do i fix no signal?

Community Manager
Community Manager

LLPJ,


Having service is a must these days! Let's look further into this for you. How long has your phone been like this? Did anything change on it before this began: any software updates or new apps downloaded? Does your device just show no signal in one specific spot or everywhere you go?


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: how do i fix no signal?

LLPJ
Member

Phone has been like this for a week. Nothing changed before it began. I was sending a text to my husband and got a message there was no service and it would be sent when a connection was made. It shows no signal everywhere. I took it to a phone store and they put my sim card in another Verizon phone and it showed 3 bars signal. So, apparently my phone is dead?

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Re: how do i fix no signal?

Community Manager
Community Manager

We want to get you back in action as quickly as possible, LLPJ. I have sent a Direct Message so we can offer more personalized support to get this resolved. I will look forward to your reply!
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: how do i fix no signal?

Jtbrune
Member

How do I fix poor signal or get  more cell towers in a particular area? My phone displays 1x while I'm at work which is 9 hours out the day. I cannot send or receive text. Make phone calls or receive & send emails.  It can be very frustrating being all my personal & important calls come to my cell. I just recently switched to Verizon after being with AT&T for many years. I am highly disappointed.

I have an iPhone 6s.

Zip code 34112 please help! Very upset and frustrated customer. I feel like throwing this phone but it cost too much.

My phone works at home due to wifi.

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Re: how do i fix no signal?

Community Manager
Community Manager

Having reliable service is definitely important, especially for work, so I completely understand how you feel Jtbrune.


All looks good in that area. How long has this been going on? Is the issue only while indoors at work? What happens when you attempt to send or receive text, place a call or access data?


JohnBB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: how do i fix no signal?

OMIo
Member

My daughter upgraded my phone from a 4s to 6s as a birthday gift at the end of December and it has been nothing but a nightmare of no signal/dropped calls and I am paying all this money every month for a phone that hardly works.  My 4s had great signal almost everywhere that my 6s does not.  My daughter's 6s has much better signal than mine.  I have called Verizon multiple times, replaced the SIM card, replaced the phone (which made it a little better but not great).  IT HAS BEEN TORTURE!  This was supposed to be a wonderful upgrade but it has completely interfered with what I am able to do in my life - both personally and professionally- and has taken up hours of my free time trying to resolve. On top of that, I have to deal with condescending responses from Verizon reps who tell me benign things like "signal is different in different areas" or "does it happen when you are inside?"  No kidding - like I've never used a cell phone before?  There is something very wrong with SOME of the iPhone 6s, as evidenced by the fact that it only took a quick search on the internet to pop up a huge list of people trying to solve this same problem.   After many, many years of being a loyal Verizon customer, I am very disappointed that I essentially can only use my phone about 1/2 the time because it doesn't work.  Just got an offer from ATT to buy out my contract and I'm considering it for the first time because, otherwise, I have to endure the next couple of years without phone service.

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Re: how do i fix no signal?

DigitalRules
Sr. Member

Why not try a different phone? The iPhone 6 series is not know for the best reception with a marginal signal.

My bosses iPhone will not work AT ALL on the 3rd floor of our parking garage. My phone can keep a voice connection even in the elevator on the 3rd floor.

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