help

[rebecca32]

I made insurance claim and received my new phone. all my contacts are restored but my phone will not let me call out. what is the problem?

[japetty]

It sounds as though you may not have activated it.  I don't know how you restored the contacts unless you did it through your wifi or your computer and signing into your google account or your VZW account.  I would say you need to go through the steps of activating your phone or go to the VZW sign into your VZW account and activate your phone from there.

[vzw_customer_support]

I want you to be able to use that replacement device ASAP rebecca32! What happens when you attempt to make a call? How about messaging or internet? Can you use those features? Did you try removing and reinserting your SIM card? This should be the only activation process you need.

Sincerely,

JonathanK_VZW
VZW Support
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