Re: WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

Z4driver
Member

Well, it seems like MDRAM4x4 & Reshnoor, think this is a joke &  like throwing money out the window.  Since it looks like they love Verzon & love their phones.   To me, it's not a joke!!!!!!!      I have elderly parents with health problems,  I need a phone that actually works!!

 

 I'm sorry, but I think VERIZON & SAMSUNG  needs to step up to the plate & give us new phones of our choice that work.

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Re: WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

mdram4x4
Leader

Z4driver wrote:

Well, it seems like MDRAM4x4 & Reshnoor, think this is a joke &  like throwing money out the window.  Since it looks like they love Verzon & love their phones.   To me, it's not a joke!!!!!!!      I have elderly parents with health problems,  I need a phone that actually works!!

 

 I'm sorry, but I think VERIZON & SAMSUNG  needs to step up to the plate & give us new phones of our choice that work.


well we have been here for a while

seen threats like for calsss action

seen people want new phones

ect ect ect

 

and ya know what, it never goes any further then talk

so yeah it is a joke

 

you have options, use them

go back to your old phone>sell the fascinate>buy a new phone

 

reflash it to the 2.1 rom, its out there

go custom rom, they are out there

 

there are many things YOU could do

 

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Re: WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

Not applicable

I understand your frustration over the issues with this phone and understand how important it is to have a reliable phone. We have had multiple reports of users missing calls, text, and freezing on the Samsung Fascinate. We have reported these issues to our product team and we are working with Samsung to resolve this issue as soon as possible. I apologize we don't have a date yet on the resolution, but the software is still going through testing to ensure the issue is resolved. 

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Re: WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

NuDroidUsrr
Sr. Member

Z4driver wrote:

Well, it seems like MDRAM4x4 & Reshnoor, think this is a joke &  like throwing money out the window.  Since it looks like they love Verzon & love their phones.   To me, it's not a joke!!!!!!!      I have elderly parents with health problems,  I need a phone that actually works!!

 

 I'm sorry, but I think VERIZON & SAMSUNG  needs to step up to the plate & give us new phones of our choice that work.


  If you really want to get Verizon's attention. deactivate the Fascinate and activate just a regular phone with no data plan. If enough people do that, they are going to lose money, and they will notice it. There is no ETF when you activate a different phone on the same number and drop the data plan.

 

  The class action suits will take too long and possibly never work.

 

  If you want to make a point, hit them in the wallet.

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Highlighted

Re: WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

nienie
Member

I understand your frustration over the issues with this phone and understand how important it is to have a reliable phone. We have had multiple reports of users missing calls, text, and freezing on the Samsung Fascinate. We have reported these issues to our product team and we are working with Samsung to resolve this issue as soon as possible. I apologize we don't have a date yet on the resolution, but the software is still going through testing to ensure the issue is resolved. 

MarquiaF_VZW
Follow us on Twitter @VZWSupport

 

That is not acceptable.  You are not providing reliable equipment and customers are paying big money every month to have a phone that works.  Verizon sold the phone and provides the service therefore Verizon needs to make this right by the customers.  As I see it Verizon is not living up to their part of the contract and so if the customer wants to opt out of their current plan they should be able to.

 

I would also advise everyone that is having difficulties to call verizon everyday numerous times a day until they replace your phone with a comparable one.  Do not fall for resetting your phone or getting another fascinate sent to as this is not going to solve your problem.  This is just buying verizon time while the customer continues to not receive calls, texts and the multiple other issues known with this phone.

 

Another option along with the above is to report Verizon to your attorney general.  I was able to find a tier 2 tech that listened to me and I am getting a replacement phone as should every other person that has a fascinate... 

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Re: WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

Bubbles423
Member
I agree. Bought my first fascinate and when tried to update with ED04, completely fried my system. Phone just stayed on the initial samsung screen. Took it in to a store, did a master reset with no results. The rep called tech support and said they would send me a replacement. Received a certified pre owned fascinate with 2.2 edo4 already installed And having worse problems then before. Service will completely go out for 5+ minutes on 3G network, not receiving calls or texts when I do have service, others not receiving my texts and then they will get them all at once...3 days later, constant force closing from main screen etc, potential employers contacting me for interviews and i get the vm's days later etc. I have a husband deployed right now, and I need a reliable phone in case something should happen.
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Re: WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

TotalDisgust
Member

Z4driver wrote:

I agree, either give us new different phones FREE (plus credit our bills) or let us out of our contract or we should all agree to file a class action lawsuit.  I am NOT paying $107 a month for a phone that doesn't work.  



I'd be glad to join in...

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Re: WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

nickjr
Novice

TotalDisgust wrote:

Z4driver wrote:

I agree, either give us new different phones FREE (plus credit our bills) or let us out of our contract or we should all agree to file a class action lawsuit.  I am NOT paying $107 a month for a phone that doesn't work.  



I'd be glad to join in...


I am in the same boat as you and I gree with you wholeheartedly
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Re: WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

mdram4x4
Leader

well where the lawsuit?

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Re: WHO HATES THEIR SAMSUNG FASCINATE PHONE ????

Gad2103
Member
@mdram4x4 -- if a car company sold you a car that didn't work and you had to figure out how to fix it in order to use it, you wouldn't be outraged? I don't think you are stupid enough to not understand peoples problems. stop acting dumber than you are.

this phone is absolutely awful. what verizon is doing is wrong. with 2.1 the antenna barely worked now with 2.2 the battery doesn't. coincidence?! my hunch is that battery life was sacrificed to solve a problem with the radio in these phones. although the battery stats claim the screen is eating all the battery, when I shut off data and use wifi I get much less atrocious battery life. still not great though. I went to verizon and they gave me a new battery and told me its my fault for updating without reading the consequences of the update. **bleep**? I would love to see something done about this. has anyone tried writing corporate? what about a facebook group?
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