Re: Samsung Fascinate Constant Dropped Calls
JO76
Newbie

I have had the same problem..Also people will call me and it does not even show that they called and unless they leave a voicemail I usually do not find out until I talk to them later... My cousin had the same phone and same problem and while they sent me a refurbished phone they let her upgrade to the phone of her choice with no penalties. I guess it just depends on the customer service representative that you talk to. I have found that I get better help when I call than go to a Verizon store.

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Re: Samsung Fascinate Constant Dropped Calls
Lettie
Enthusiast - Level 2

After reading the posts before me, I now realize I am not the only one with this issue. I feel as if my phone is "possessed" and has a mind of it's own. Since this last upgrade a couple of weeks ago, my Fascinate has pretty much been an expensive paperweight. I called Customer Care and explained my situation. They said I need to talk to Tech Support and that she'd transfer me. I asked for the number in case the called got dropped and she "didn't have the number". (How was she to transfer me if she didn't have the number? Still baffled about that one...) I digress... while transferring me to Tech Support, wouldn't ya know it... the call dropped, so I had to call back. After doing this three times, I was able to finally speak to someone in Tech Support. He was helpful... almost a little too helpful. What I mean is... once I explained my issue, he didn't even bother attempting to troubleshoot, he just sent me a "refurbished" phone. This phone was "possessed" as well. Same issues. I have not done anything YET with this second phone. I do not want to go through the hassle of trying to reach someone before my phone drops the call, having to explain the issue multiple times and getting a "like new" phone that has the same problems... not to mention having to go through and basically set up a new phone.

I absolutely do not want something for nothing. However, I paid for this phone, pay my bill every month and have been a customer for 8+ years. I would simply like a phone that works. That's all. I don't think I'm asking for too much.

So, to whoever it is that thinks this issue is "solved", it's not. It is my personal phone, but I do use it for business purposes and it is rather embarrassing to be in the middle of a call with a client and have my phone drop the call.

Frustration is name of the game apparently... but I am to the point of defeat and ready to give up and live with my "possessed phone" until my upgrade date (12/22/2012... a year from now) since there seems that there is not a whole lot I can do about it.

I suppose defeat is also the name of game... :smileysad: 

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Re: Samsung Fascinate Constant Dropped Calls
wardcst24
Contributor - Level 2

I find it Interesting after ED05 my phone was working perfect .

I went through two months of hell with missed calls going right to voicemail

sent phone in 6 times and so many so called fixes ED01,ED03,ED04

My phone has been running great on ED05  But than Verizon and Samsung Broke it with EH03

I am now having Dropped calls with EH03 and trickle charge is broke

 

WAY TO GO SAMSUNG AND VERIZON NICE JOB

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Re: Samsung Fascinate Constant Dropped Calls
NuDroidUsrr
Specialist - Level 3

wardcst24 wrote:

I find it Interesting after ED05 my phone was working perfect .

I went through two months of hell with missed calls going right to voicemail

sent phone in 6 times and so many so called fixes ED01,ED03,ED04

My phone has been running great on ED05  But than Verizon and Samsung Broke it with EH03

I am now having Dropped calls with EH03 and trickle charge is broke

 

WAY TO GO SAMSUNG AND VERIZON NICE JOB


  My biggest question to Verizon would be "Why did they force the update, rather than having to accept it before it installed?" I have seen so many posts about it automatically happening, and I talked to a friend of mine who has the phone, and was going to wait for a month or so until the bugs worked out to see about doing the update, and when I looked at her phone, lo and behold, it was updated to Gingerbread, and she didn't even know it.

  It is the same thing as what happened with the Talkback/Kickback/Soundback app forced update and install. You did not get a chance to ok it before it did it, it just did....

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Re: Samsung Fascinate Constant Dropped Calls
lifegoeson
Newbie

I've had my phone for over a year now and don't really have issues with dropped calls. I've done all the system updates also.

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