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Picture messages

liyahmama07
Member

My friend who has an Iphone with Sprint can not receive my picture messages. I have a verizon samsung fascinate galaxy s. Does anyone know why or how to fix?

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Re: Picture messages

Community Manager
Community Manager

Hello liyahmama07,

I am sorry to hear that you have been unable to share your favorite moment swith your friend!  Does the message show it sent successfully from your phone? Are they getting any sort of error when trying to receive the message or does it never arrive?  Are they able to receive messages from other Verizon Wireless customers?  Try lowering the resolution before taking a picture and see if a smaller file size will enable her to receive the message.  If the message is showing sent from your phone  there may be a problem on the other users end.  Please keep me posted on the status as I would be glad to continue troubleshooting. 

Thank You,

YaleK_VZW
Follow us on Twitter @VZWsupport

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