Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Phone will not charge when turned on

I've been having trouble with my phone charging at times.  It did it a few times prior to the Jellybean update, therefore I'm not sure that it has anything to do with the update.  Today when it got close to dying, I plugged it in to charge.  Nothing.  Tried several different chargers I have laying charger, 2 or 3 different wall chargers, connecting to PC.  Nothing works.  Finally it died and the charging logos appeared on the screen.  It will let me turn on and it shows it has charged a little but not charging while it's turned on so I have to turn off again.  The previous times it did this, I could wiggle the charger in the port and it would connect but this time nothing did it.  I thought it could be the charging port but I'm not sure.  Any help?  I'm 30 miles away from my nearest Verizon store and really not sure when I could get there again.

Re: Phone will not charge when turned on

Since the latest update, I am having the same problem.  I have tried every wall and car charger. I am so frustrated!  There is another post that is reporting the same problem with this phone.  The guy got his replaced.