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Options for replacing a phone outside of warranty

Member

I have a phone that is out of warranty and isn't charging. I'd really like a working phone, but it looks like my current options are

1. Buy a new phone at full price. It looks like the Galaxy Nexus has been discontinued? If it's not, I think they run about $600.

2. Get a replacement thru vzw for $300

3. Cancel my contract entirely and eat the $300 or so fee (which might be cheaper than the replacement all in all?). Verizon wouldn't be excited for that, I think, but they would still get the fees either way.

...am I missing a cheaper/better option? I'm two months away from an upgrade. I guess I could try to do some home repair since the warranty is already over with and I've got nothing to lose. If i were to buy one on ebay or something, I'd be taking my chances with a phone that doesn't work and dunno how that works with transferring my sim and everything over.

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Re: Options for replacing a phone outside of warranty

Expert

You could try Swappa.com to purchase a used device from.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Options for replacing a phone outside of warranty

Sr. Leader

If you are only 2 months away from an upgrade, your ETF on a smartphone would be $350 - $180 = $170, not $300 as you had expected. For a basic phone, it would only be $85.

As Ann suggested, though, Swappa.com is a good place to look for reliable, inexpensive replacements.

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Re: Options for replacing a phone outside of warranty

Member

This seems like it wouldn't work in Verizon's favor at all, but it's an option they've presented, I guess! I could pay off the ETF and jump ship to another carrier and it would be cheaper than me staying on Verizon with a comparable replacement.

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Re: Options for replacing a phone outside of warranty

Not applicable

You phone has a manufacturer's warranty good for 1 year.  After that, you're on your own unless you purchased insurance from Asurion or somewhere else.  Verizon upgrades are available after you complete the terms of the contract you signed.

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Re: Options for replacing a phone outside of warranty

Sr. Member

Sounds like you got the plan which is cheaper now all you got to do is make it happen.  Do hope that cheaper is better for you.

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Re: Options for replacing a phone outside of warranty

Customer Support

Having a working device is our #1 goal today vuuv! I know its frustrating to have a device that is haivng issues but we always have options because we don't want to lose you. Yes, purchasing a phone for full retail is an option that some customers utilize but I certainly don't have 400-600 for a new phone so I can understand your position. If you have insurance  on your line, you can file a claim with ASurion for a replacement and pay less than $150.00 for your device. File claims here online www.phoneclaim.com/verizon or by calling 888-881-2622 . If you are not eligible to upgrade or don't have insurance, take a look at this option for purchasing a certified pre-owned phone for a low price http://vz.to/16vfYHl .


Kinquana_VZW
Please follow us on twitter @VZWSupport

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Re: Options for replacing a phone outside of warranty

Member

Would you mind assisting me with my Galaxy Nexus (Nexi) issues?

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Re: Options for replacing a phone outside of warranty

Member

Thanks for the response! Unfortunately, I didn't get insurance, and after looking inside the phone, it looks like the little water detector thing has gone off, and I'm sure the warranty has long been voided. I don't see the option to get a Galaxy Nexus in the certified pre-owned phones... swappa.com looks like a good option at this point, though.

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Re: Options for replacing a phone outside of warranty

Not applicable

Do you still have unlimited data?  If so, you can keep it by paying full retail price for a new phone.  If you want to do that, you might as well go ahead now.,

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