Hi Mike,
I need some help!
My phone has been fine up until 3 days ago. Since that time, I have not been able to receive sms text messages from my twilio account. It was working and then it just stopped, also messages stopped on my wive's cell phone as well. She has a LG phone, so it looks like it's not my phone.
On my twilio account, I can see the messages go out and are being sent but I do not receive them. Can you see if Verizon is getting the messages and where the problem might be? BTW, I can receive messages from another twilio account but not mine. Twilio says Verizon is blocking my texts, how can we verify that and correct the problem?
Thanks,
Mitch
I have not been receiving text messages. I did a factory reset and I am continuing to have problems with not receiving text messages. Please help.
shimmi wrote:I have not been receiving text messages. I did a factory reset and I am continuing to have problems with not receiving text messages. Please help.
Have you done the *228 option 2? This updates your roaming capabilities, and may improve your receiving the messages.
I started missing text messages a few months ago. Like most of you, I've spent hours on the phone with Verizon tech support - they never seem to know about this issue, yet they all seem to have the Samsung Fascinate. They finally sent me a replacement Fascinate (refurbished), which I received last week.
Sounds like the problem is not with the phone, but with the OS or software? Yes, I've done the *228 option 2 SEVERAL times. Yes, I turn my phone off and back on daily. Yes, I'm on the most recent upgrade. But I'm still missing text messages - it doesn't seem to matter which carrier, either. I've missed messages from someone on Verizon, AT&T, T-Mobile, etc.
Are there any updates on when this problem will be resolved? This is the only problem I'm experiencing.
This has been a problem for a long time. I have also had the same problem non stop. After the last update that was supposed to fix it, Verizon stopped switching out handsets, which they had been doing since the Fascinate has a severe issue with missing texts/calls. The last update did NOT fix it, and Verizon insists that it has, and has since refused to swap out handsets anymore. I personally called a month ago and had a rep offer to swap out my handset for a Charge, but told me she did not have any more in stock and that she noted my account so I could call back and they would honor it. I did so and the next rep AND their supervisor told me tough **** and we aren't going to do that regardless of it being promised to you. All they will do is replace your Fascinate which does not solve anything since it is the device/software and not just your particular one. I have just been dealing with missing texts and calls constantly since then.
Antonius, I completely agree with you and have been experiencing the same issues with my Fascinate. I am actually the writer of the original post on this thread back in May(!!), and still five months later there has not been a fix. This is unbelievably frustrating and at this rate if I don't switch providers I'll be stuck with this faulty Fascinate until my next upgrade in January 2013!
This is a real shame on Verizon and Samsung.
I cannot rely on a phone to do one of the two main tasks it's suppossed to do: SMS!
Has anyone had success having their Fascinate being exchanged for another smartphone?
I am also having the same problem. Have called support several times and done *228, hard reset, blah, blah, blah. Nothing is helping. I am down to checking my usage details and charting which texts don't come through in the hopes that eventually I'll get Verizon to replace my Fascinate for something that actually works like it should!
I've been experiencing this problem with my phone as well. I have had the fascinate since 10/10 and noticed that it was missing text messages and calls 06/11. I took it into verizon, they asked if I dialed *228 to reset towers (yes i had), they asked if i take out the battery from time to time (yes i had) they did a factory reset, (still had the same problem afterwards) so they swaped it out for a refurbed fascinate. On swapping, the tech support lady suggested I downloaded a cache cleaning app as well, so i did to see if that would help the problem as well as taking out the battery and so on. Just recently i have noticed that I am missing calls and texts again, i'll get random voicemails when i had never recieved a call, or people will get frustrated because I "never responded to thier text message" which in reality i had never received a text message. This is a major problem due to the fact that most of the reason i have my phone is for calling and texting and this issue has even caused me problems for my job. Verizon acts like its my fault or a simple problem that is caused by me "not being in an area where service is good." But i know for a fact that i recieved a picture message and made a clear as day phone call from the same chair i was sitting in when I was sent a text message that i never receieved. PLUS...if it was the towers and reception problem, wouldn't i receieve the message later, when i was in an area that had good reception? I thought it was just me and a freak problem i was having with my phone but now that I see there are multiple people with the same problem and nothing is being done to help everyone with this problem, I am very disappointed in Verizon. I am due for an upgrade next summer and if nothing is resolved by then i'm definitely upgrading with a different provider and taking my family plan with me. This should be no different than a car recall....enough people are having problems that samsung and verizon should work together to make the customer satisfied...I know I am not happy with the way they are handling this problem.
Dear Samsung Fascinate Owners,
It's time to stop relying on Samsung and Verizon to fix this phone. Just go onto Ebay and buy a used phone (Incredible 2 is what I chose) and then turn around and sell your crappy Fascinate. This is the only way the nightmare of the Fascinate is going to end.
Sic semper tyrannis!!
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