No 3G connection after reactivation

verkisto
Member

I had to reactivate my phone last night after a hard reset, and while I can receive phone data, I've lost my 3G connection.  I've done the *228 programming with options 1 and 2, checked to make sure that mobile data is on, and toggled airplane mode a few times to see if that would jar it back into action, but without success.  Any other suggestions, or should I just call Verizon about this?

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Re: No 3G connection after reactivation

verkisto
Member

And now my wifi is on, but not receiving any data.

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Re: No 3G connection after reactivation

Verizon Employee

Oh no! That's not cool verkisto!

I want to ensure we get your 3G connection back.  Let's try a few steps:

First, turn WiFi "OFF", then ensure Data and Data Roaming are both on and enabled.  To enable Data Roaming, from the Home screen, press the "Menu" key > Settings > Wireless & networks > Mobile networks > check "Data roaming".  If still no 3G, soft reset the device and remove & reinsert the battery.

Please let me know how this works out for you.

Thanks,

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

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Re: No 3G connection after reactivation

Ann154
Expert

Also you should verify that you are in an area with Verizon tower and not an extended coverage area.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: No 3G connection after reactivation

stonent
Member

There was another person that had a similar problem and I've had this problem before myself when I was fiddling with some things that I probably shouldn't have.

It looks like you lost your authentication keys (or certificates).

The easiest way to fix is to turn your phone off and activate a deactivated phone on your number with *228.  After that phone works and makes calls, turn it off and and re-do the *228 on yours.

Supposedly verizon support can resolve this as well but I don't know what to ask them for.

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Re: No 3G connection after reactivation

NuDroidUsrr
Sr. Member

stonent wrote:

There was another person that had a similar problem and I've had this problem before myself when I was fiddling with some things that I probably shouldn't have.

It looks like you lost your authentication keys (or certificates).

The easiest way to fix is to turn your phone off and activate a deactivated phone on your number with *228.  After that phone works and makes calls, turn it off and and re-do the *228 on yours.

Supposedly verizon support can resolve this as well but I don't know what to ask them for.

  I would just call Customer Support to see if they can help. Activating a non-smart phone on your plan may change your data plan if you are on unlimited data.

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