No 3G connection after reactivation
verkisto
Newbie

I had to reactivate my phone last night after a hard reset, and while I can receive phone data, I've lost my 3G connection.  I've done the *228 programming with options 1 and 2, checked to make sure that mobile data is on, and toggled airplane mode a few times to see if that would jar it back into action, but without success.  Any other suggestions, or should I just call Verizon about this?

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Re: No 3G connection after reactivation
verkisto
Newbie

And now my wifi is on, but not receiving any data.

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Re: No 3G connection after reactivation
AnthonyTa_VZW
Verizon Employee

Oh no! That's not cool verkisto!

I want to ensure we get your 3G connection back.  Let's try a few steps:

First, turn WiFi "OFF", then ensure Data and Data Roaming are both on and enabled.  To enable Data Roaming, from the Home screen, press the "Menu" key > Settings > Wireless & networks > Mobile networks > check "Data roaming".  If still no 3G, soft reset the device and remove & reinsert the battery.

Please let me know how this works out for you.

Thanks,

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

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Re: No 3G connection after reactivation
Ann154
Community Leader
Community Leader

Also you should verify that you are in an area with Verizon tower and not an extended coverage area.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: No 3G connection after reactivation
stonent
Enthusiast - Level 3

There was another person that had a similar problem and I've had this problem before myself when I was fiddling with some things that I probably shouldn't have.

It looks like you lost your authentication keys (or certificates).

The easiest way to fix is to turn your phone off and activate a deactivated phone on your number with *228.  After that phone works and makes calls, turn it off and and re-do the *228 on yours.

Supposedly verizon support can resolve this as well but I don't know what to ask them for.

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Re: No 3G connection after reactivation
NuDroidUsrr
Specialist - Level 3

stonent wrote:

There was another person that had a similar problem and I've had this problem before myself when I was fiddling with some things that I probably shouldn't have.

It looks like you lost your authentication keys (or certificates).

The easiest way to fix is to turn your phone off and activate a deactivated phone on your number with *228.  After that phone works and makes calls, turn it off and and re-do the *228 on yours.

Supposedly verizon support can resolve this as well but I don't know what to ask them for.

  I would just call Customer Support to see if they can help. Activating a non-smart phone on your plan may change your data plan if you are on unlimited data.

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