Re: I really feel betrayed by Verizon and this phone

Tidbits
Sr. Leader

If you say so... You have to remember not everyone visit "fan" sites as well as customer boards. There is already a thread about the razr in this forum about connectivity issues. Smiley Happy

I am just saying you may have a bad experience with the device, but there are a lot of people who have had almost no trouble at all. Razr isn't immune to it.

Re: I really feel betrayed by Verizon and this phone

I too am a very sad Galaxy Nexus UserSmiley Tonguehone hangs up continually. The solution? I am told to depress three " ###'s. Verizon is troubleshooting the network, when in reality, my phone goes dead. I am handicapped, I have mobility issues. This keeps happening to me over and over. Verizon is sadly, unwilling to help people who are having real issues with this product. Some of us obviously have gotten a very bad batch of phones. I keep calling and keep reporting these issues. They are trying to bully me by quoting policy instead of owning up to their mistake and giving me a phone that will work. This is a phone, not rocket science. I want to know that when I place a call for help, my Verizon phone will work. I do not want to "go to a landline, pull the battery" and have them troubleshoot thier network any longer. I am the handicapped person here: Verizon needs to "try thier fixes" restore us and move on. Period. If that means switching us to another phone, it should be done. Not another Nexus with the same issues. This is a bad joke. It is the interface folks and Verizon knows it.

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Re: I really feel betrayed by Verizon and this phone

commonsense101
Sr. Member

people go on the internet to complain or if they are confused by their products. I would take anything you read online with a grain of salt

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Re: I really feel betrayed by Verizon and this phone

Wildman
Sr. Leader

I do have to agree with you because when I bought the Thunderbolt there was so many complaints of the device but I decided to try it myself because I was impressed with the display units performance and it has been the best device I owned to date...   Things that is reported as a issue sometimes is operator error or software conflicts..

I am not saying this is all situations but it usually is a common situation..

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Re: I really feel betrayed by Verizon and this phone

holmsc
Member

I would also like to know if this has solved anyone's problem. I have a friend whose connection keeps dropping, he seems fine if he stays on CDMA but if he tries to connect to LTE the whole connection goes to crap. Verizon says it's something wrong at the account level and a software update should fix it in the future, but he's been waiting over a month. This seems like a logical step to try.

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Re: I really feel betrayed by Verizon and this phone

davegr
Novice

Still have no been able to get a logcat of what's happening.  GRRRR!

~D

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Re: I really feel betrayed by Verizon and this phone

Pcriz
Member

I don't know how much there is to support this "bad cache" (Links?) problem. I had some pretty bad issues with signal on my GNEX before I finally gave up and I never restored anything directly from Google. As a matter of fact initially I was only running ROMS (after unlocking the phone of course) that did not load with Google Apps so I was never even prompted to enter a password. I believe I had a bad phone, I also believe there was a batch of bad phones shipped for as many people as I see complaining about them.

You can also say of course people will complain but on a lot of message boards for a device people will go out of their way to defend a device and bash those that complain about it. Plain and simple compared to my other 4 smart phones (one other LTE) it was unacceptable for any price. Of course this is my experience and your travels will vary.

Loved everything about the phone except battery and signal.

Message was edited by: Perry Megginson

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Re: I really feel betrayed by Verizon and this phone

I now have a Maxx Razor. Thanks to some good people at Verizon who did take time and listened to my concerns, I now have a phone that works. If you encounter someone who is rude to you, as I did, who consistantly quotes policy and refuses to assist you, ask to speak to a Supervisor. There is ALWAYS one available. When I explained my issues to my local supervisor, who was from Tennessee, I was helped. The 4G network seems to have issues with certain devices. My husband just switched to an I phone and it performs flawlessly. Like KellyAllen (thank you for your persistance), I am not having issues with the android platform on the Razor-so I hope this continues. I really liked my Galaxy Nexus. It was a shame I could not get it to work. I did not appreciate, however, how difficult it was for me to communicate this problem. In the future, I hope, by posting this, that Verizon will continue to work with their loyal customers, who like their products, service and most importantly, their own customer service people, who represent them and continue to work to make them the best provider in cell phone service in the nation. Smiley Happy

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Re: I really feel betrayed by Verizon and this phone

detroitjames
Novice

The iPhone is not 4G.

(Detroit.James)

Re: I really feel betrayed by Verizon and this phone

wardcst24
Novice

I have a Fascinate

And after all the Problems that Samsung and Verizon Caused I will Never get another Samsung product

There was only one update that was not buggy and it is not the one currently on it

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