Highlighted

Google Also Responsible For No FROYO?

Novice

I recently sent an email to vzw to express my frustration for not getting FROYO released and to see if I could get a deal on another smart phone. I received an email from vzw and this is part of what they said:


"Verizon Wireless does not dictate when a software release will be approved and confirmed. This is an update that will be provided by both Google's Android Developers and Samsung. Once it becomes ready, the software will be sent out to your device automatically and you will be advised to perform the update."

 

Nowhere in the email from vzw did they state that they too have a hand in the FROYO update. Correct me if I am wrong. Google developed the android operating system. Then samsung and verizon get it and their developers add what they need to the android operating system. When the final software is reliable it is then released to the public. So when there is an update only samsung and verizon complete the update but Google has nothing to do with updates only the original android operating system. Is this correct or have I been misled?

0 Likes
Highlighted

Re: Google Also Responsible For No FROYO?

Novice

This is exactly what I was told by the executive office spokeperson over the phone. Verizon is playing a "blame the other guy" card trying to prevent the future publicity problems.

 

Google, as developer of the the OS, has nothing to do with the delay. Froyo is a fully functional OS that works on dozen of phones even on most of the Samsung Galaxy S lineup in CDMA and GSM model phones. I was discussed by that attitude that Verizon put itself into. It became a very nasty game and Verizon is trying to swipe all the dirt under the rug.

 

I spoke with John (he haven't provided his last name) from Samsung USA, who is a manager at the public relation office. Per his statement, Samsung release Froyo 2.2.1. for OTA to Verizon of March 7th of 2011. Samsung was unable to comment on the reason of delay on Verizon side.

 

Everyone who concern about Verizon hush-hush position on Fascinate update with Froyo should join the Facebook for more information on plan of the actions.

 

http://www.facebook.com/pages/Contact-Your-April-Fool/171721029544794

 

We are, the customer of the Verizon, are responsible to bring this issue to light. If we won't do it, it will only make corporation like Verizon more ignorant of customer demands and walk over us.

 

We are demanding what was promissed to us by Verizon salesrep, managers, and tele reps of different levels. Get up and get moving, don't sit idle, Verizon will never give you anything for free, it's our moneys and all what we are asking is a fair customer relationship. Remember, we are fighting for the right cause  the VICTORY WILL BE OURS!!! 

0 Likes
Highlighted

Re: Google Also Responsible For No FROYO?

Novice
So we are not only waiting months for the promised froyo update, but now we are being LIED TO again by a vzw representative!!! This is not hearsay or second hand information, I have the proof in black and white. Is vzw responsible for the one who sent me the email, absolutely! Is vzw responsible for what their representatives tell the public who represent verizon, absolutely!
 
This nightmare keeps getting worse. Maybe verizon figures they are so big they can get away with anything. Even if they are fined by the FTC the government gets the money. We, the paying customer gets shafted again! Where will this end? I think it is long overdue for the FTC to do an honest investigation!
0 Likes
Highlighted

Re: Google Also Responsible For No FROYO?

Novice

I filled FTC complain about a month ago. I haven't heard a word back from them. For one who would like to file a complain with FTC, use a link below.

 

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

0 Likes
Highlighted

Re: Google Also Responsible For No FROYO?

Member

This is slightly unrelated but you would find this interesting probably...



Cell Phone companies design it so they do not try to take 100% fall for any mishaps. Its either set up so either the developer, menufacture, or even the customer has to the have some blame for an issue. That is why VZW will always say " We have no comment" Until the last possible moment.  A good example is with car sync with your blue tooth.  Most VZW reps do not know anything about it and say to check and see if our phones work check with your dealer. Reason?? So if it doesn't blame them now us. But only problem is the dealers sometimes do not get list of compatible devices. But back to your topic at hand.   


Only hand google has in this is inntecutal (poor spelling) rights. Unless they want to update say an certain app like good earth of something but that is why they have over the air udates.  I highly doubt even if google was wanting to fix anything anything it would stall this up update.  I personall think Samsung just wants to jump directly to other phones and have forsaken the Fascinate. But that is my opinion.

0 Likes
Highlighted

Re: Google Also Responsible For No FROYO?

Novice

Dad-Bill wrote:

I recently sent an email to vzw to express my frustration for not getting FROYO released and to see if I could get a deal on another smart phone. I received an email from vzw and this is part of what they said:


"Verizon Wireless does not dictate when a software release will be approved and confirmed. This is an update that will be provided by both Google's Android Developers and Samsung. Once it becomes ready, the software will be sent out to your device automatically and you will be advised to perform the update."

 

Nowhere in the email from vzw did they state that they too have a hand in the FROYO update. Correct me if I am wrong. Google developed the android operating system. Then samsung and verizon get it and their developers add what they need to the android operating system. When the final software is reliable it is then released to the public. So when there is an update only samsung and verizon complete the update but Google has nothing to do with updates only the original android operating system. Is this correct or have I been misled?


 

To answer your question first: Yes, you have been misled. Second the only thing Google does it's to develop a free, open source OS for smartphones called Android, phone manufacturers and carriers enter into agreements to build and sell a  phone that uses a free Google product and because it is "open source" they modify the original core product to suit the manufacturers hardware and the carriers ambition and desire for maximun profit (hence bloatware).

 

Samsung will modify newer versions of Google's already released OS core product and send it to Verizon for testing, final approval and release. Verizon completely controls the final release of an OTA update, just go to About Phone click on System updates and choose Status: The first line reads, Source: Verizon Wireless.

I am telling you the truth, now is up to the readers to decide who you want to believe.:smileyhappy:

 

0 Likes
Highlighted

Re: Google Also Responsible For No FROYO?

Novice

It is not Google It is not Samsung

It is all Verizon Call them Don't bother Samsung

0 Likes
Highlighted

Re: Google Also Responsible For No FROYO?

Novice

Verizon doesn't want to deal with Fascinate. They are seeing this phone as a lost cause and trying to have people to switch to other phones.

 

My story... after I complained enough, execute office was offering me a DX or DInc as replacement for Fascinate. I declined both of them... why would I want DX that reboots all the time (I personally owned that phone as soon as it came out and it was horrible) or DInc which has smaller screen size and battery so tiny that one should have power cable plugged to the phone 80% of the time or have a huge battery hump on the back. 

 

If you want to switch to one of those phones, keep on calling Verizon and don't stop. CALL, CALL, and CALL. Ask to speak to supervisors, ask to be transferred to cancellation departments. Don't be afraid of canceling your contract if you can. The ETF are not due until 6 month after cancellation of the contract and you have that time to reconnect back to skip the ETF (3 months of you want to maintain the same phone number). That information was provided to me by Verizon cancellation department manager.

 

My point here is that I truly believe that Verizon had enforce some sort of hush-hush on all of its employees about releasing any more info about future Froyo updated, treading termination of employment anyone who is opening his/her mouth. We need to have Verizon to acknowledge it past mistake, allow customers with Fascinate (who wants) to cancel their contracts and returns phones and move on. We, consumers, will forgive the past mistakes (for the most parts) but approach that Verizon is taking by asking Fascinate consumers to buy another phone and the full price and sign another 2 year agreement is similar to support of abusive spouse like in the way "or...he hits me not too often and not too hard, he does that because he love me".

 

 

0 Likes
Highlighted

Re: Google Also Responsible For No FROYO?

Sr. Member

Are you serious??  Your contract explicitly states that neither Verizon, nor the manufacturer, nor the OS developer is required to provide you with software upgrades and that software upgrades are done as a courtesy to the customer.  The Fascinate was sold with 2.1 and functions with 2.1.  If you want 2.2, then there are ways for you to get it.  It's that simple.  All the crazy talk of lawsuits and FTC, FCC, BBB complaints is laughable.  Get a life.

0 Likes
Highlighted

Re: Google Also Responsible For No FROYO?

Novice

crimedoggies, I think you misunderstood my intentions for my posting. This isn't about not getting froyo, this is about is Google also responsible for not releasing froyo or are they not involved with releasing the froyo update at all?

 

There are tons of posts about not getting froyo. The email I got from vzw, verizon acknowledges no involvement what so ever with not releasing froyo. Instead they are putting the blame on Google and samsung.

 

I know a lot of members are fed up with all the postings about not getting froyo. The main topic with my post , is Google also responsible for not releasing froyo, it is not about not getting the froyo update!

0 Likes