Re: Fascinate keeps taking screen shots!
DDMartini
Enthusiast - Level 2

I have experienced this too.  It just randomly happens.  Last night for instance I was just getting the phone out of sleep mode and it took one of these random screen shots.  Then the phone froze on me.  This has happened several times to me.  Now that I read this thread, I see I am not the only one with this experience.

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Re: Fascinate keeps taking screen shots!
twidget722
Newbie

I am another fascinate user with this problem.  I have not rooted, happens with or without my case which I bought from Verizon, I have done factory reset, I do not even have a screen cover.  What other make believe fixes are there?  How about a real fix!  

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Re: Fascinate keeps taking screen shots!
paqogomez
Newbie

Just would like to add my voice to the list here.  I think the description that fits best is a few posts back.  All I hit is the power button.  usually when i go to wake up or to put to sleep my phone.  So its as if the back button is constantly down.  The only way that I can get it to stop taking screen shots is by hitting the back button.  Hitting home does nothing to get it out of this mode.

 

I found the screen shots it takes in "My Files" in the "Screen Capture" directory.  Pretty easy to delete the pics from there. (unless you have g+ setup to upload all pics on the phone :smileytongue:)

 

Hope this helps.  It is very frustrating to have to go clean these up.  I am sure that i'd like to use a screen capture at some point, but without having researched this bug, i'd have never known how to do it.  Seems silly to implement a feature w/ no way of telling your users its there.... maybe this is verizons way of educating its users? 😜

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Re: Fascinate keeps taking screen shots!
longplaypg
Enthusiast - Level 3

Yesterday morning I unplugged my fascinate from the USB charger. The screen woke up. I had my left hand thumb and fingers on the outside edge of the phone holding it. I used my right finger to press the power button. I was greeted by a camera click and a message over my locked screen indicating I had taken a screen capture. I pressed the back button 1 time. I pressed the power button again and this time the screen went to sleep like it should.

 

Just another day of phantom button presses. Who wants to take Murphy off my hands, because I am tired of him playing with my phone all the dang time.

 

Its bad enough I have 0dbm for my signal right now. I guess the world is coming to an end today. Good thing i have a reall wired connection to write this complaint, cause my phone is worthless right now with no signal.

 

Thanks for taking my money Verizon.

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Re: Fascinate keeps taking screen shots!
DionM_VZW
Verizon Employee

Hello to all community members that are experiencing this issue, and thanks to all that have shared their experiences and reported on it here. I know you've all been patiently waiting for a response on this matter, and I thank you again for your continued understanding. This matter has been elevated to our product research team for review. I do not have any additional details on where the review process is at this time. Again, thank you so much for your patience!

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Re: Fascinate keeps taking screen shots!
HK_USP
Enthusiast - Level 3

So, NOW you're considering this problem to be "Widespread?" 

 

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Re: Fascinate keeps taking screen shots!
NuDroidUsrr
Specialist - Level 3

DionM_VZW wrote:

Hello to all community members that are experiencing this issue, and thanks to all that have shared their experiences and reported on it here. I know you've all been patiently waiting for a response on this matter, and I thank you again for your continued understanding. This matter has been elevated to our product research team for review. I do not have any additional details on where the review process is at this time. Again, thank you so much for your patience!


  I have noticed it at other times also, mostly when I am using the navgation. It is very irritating to have the Google Navigation app ask you if you want to cancel the navigation, when it is just sitting in the car dock that Verizon sells, travelling along the road. I have to reach over and hit "no" to not cancel. I traveled the other day from Almond, NY to Albany, NY (a little over 4 hours), and it probably did this 6 or 7 times, plus the phone froze once, causing me to miss a turn and go 1/2 hour out of my way in another direction.

  Can you say this phone is "useless at times"?

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Re: Fascinate keeps taking screen shots!
longplaypg
Enthusiast - Level 3

NuDroidUsrr wrote:

DionM_VZW wrote:

Hello to all community members that are experiencing this issue, and thanks to all that have shared their experiences and reported on it here. I know you've all been patiently waiting for a response on this matter, and I thank you again for your continued understanding. This matter has been elevated to our product research team for review. I do not have any additional details on where the review process is at this time. Again, thank you so much for your patience!


  I have noticed it at other times also, mostly when I am using the navgation. It is very irritating to have the Google Navigation app ask you if you want to cancel the navigation, when it is just sitting in the car dock that Verizon sells, travelling along the road. I have to reach over and hit "no" to not cancel. I traveled the other day from Almond, NY to Albany, NY (a little over 4 hours), and it probably did this 6 or 7 times, plus the phone froze once, causing me to miss a turn and go 1/2 hour out of my way in another direction.

  Can you say this phone is "useless at times"?


I agree NuDroidUsrr it happens at random times so hopefully they will not just focus on the areas reported and truly uncover the root of the problem. I have had my phantom buttons go off when I was using the built in browser, built in email, built in market, and some other apps that are built in. It is sick when it happens on a fresh factory reset phone with no 3rd party apps, but once that happened it was easy to say it was not my 3rd party app causing the issue. I would go into an app, start using it, and then before I knew it it was backing out. Right now I would have to guess the worst button that seems to have phantom presses is my back button. The next button would be my menu button which causes me to go in safe mode on boot without me touching it. I just reported one of my easiest most prominent experiences where I could remember all the details. I need to get a camera attached to my head so that I can record the video of when this happens just to prove that the way I am holding it is not affecting it. Sadly I am not a cyborg with on board video recording of my surroundings and the items I am interacting with.

 


 

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Re: Fascinate keeps taking screen shots!
cstephens
Newbie

Mine is doing this, as well, and it is VERY annoying!! I've called three times about this phone and it's latest round of issues (i.e. screen captures, missed phone calls, quirky text messaging) and all I was told to do was download the latest software (which I have) or that I need another fascinate (PHONE NUMBER FOUR!!) I really don't want another one of these things because they are plagued with problems. I'd rather have something else, but I'm being told that I CAN'T HAVE ANYTHING ELSE.... So disgusted with this phone and Verizon!

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Re: Fascinate keeps taking screen shots!
cstephens
Newbie

"This hasn't been reported as a widespread problem..."? Is EVERYONE from VZW drinking from the same bad batch of KOOL-AID?????? What does four pages worth of posts sound like... A WIDESPREAD PROBLEM!!!

Ugh!!! I need a new cellular provider

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