Re: Fascinate keeps taking screen shots!

zooknee
Member

I am having this same problem, I just got my Fascinate from a friend, i had a blackberry before and got tired of all the outages, and everything was working fine until yesterday. I was on my Plume app and the phone just went crazy! it automatically closed the app and the back button and then opened the voice command feature. Oh and just recently i go to lock my phone and it takes a screen shot as well, only it saves the screen shots and i am able to erase the pictures. Have you found a solution to the wacky back button?

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Re: Fascinate keeps taking screen shots!

cstephens
Member

I don't believe there is a solution, other than accepting a certified like new replacement of the fascinate and pray! It took four tries and I finally gave up. I approached VZW on swapping the phone out completely, which they finally did and I now have a Motorola Droid 3. So far, I've purposely tried to hose it up (sarcastically) by loading all my original list of apps and so far the phone operates just fine. (KNOCK ON WOOD!) I'm not having the same issues I had before, so maybe it's just the phone. I loved the fascinate but I'm sorry I wasted a year with it instead of choosing the Droid 3 from the on-set; which was my other choice when switching from a BB to Android. Best of luck. I suggest changing phones completely.

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Re: Fascinate keeps taking screen shots!

mrmike987
Member

Yes you are right on...   I'm on the 2nd replacement phone and still have the same problem. Mine seems to happen more after texting a few times and then trying to turn the screen off. I now avoid this by hitting the back button first and then turn the screen off...   I shouldn't have to do this...

 

Also while in a phone call all my button lights blink rapidly during the call...  THIS PHONE SUCKS!!!

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Re: Fascinate keeps taking screen shots!

phd2001
Member

My phone has the same problem.  The phone takes screenshots when hitting the power button.  I can get around the screenshot bug by hitting the back button and then the power button.  Similar to what other users have suggested, it is almost as if the phone thinks the back button is pressed.  And then by pressing the back button it resets it to the off position which will let me turn off the phone without a screenshot.  My problem started when I got a refurshed unit from verizon.  I didn't send it back because it was something I could live with.  However, this screenshot thing can be embarassing if it happens in say...a bathroom.

 

The phone has also been known to go crazy sometimes and backs out of an application on its own.  I used to this someone was hacking my phone and messing with me, but after I put it in airplane mode I ruled that out...I've tried wiping the screen to remove finger oils, but it hasn't resolve the problem.

 

My guess is that these two issues are related.

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Re: Fascinate keeps taking screen shots!

jtschoonhoven
Member

I'd like to jump in here,

 

It seems the Verizon employees are misunderstanding the problem or assuming it is entirely user error.

 

It is NOT user error. Think of the way people hold a smartphone. It's actually very difficult to press the back button and the power button with one hand. 

 

The problem is not entirely random, but is related to the built-in screen capture feature. About 10% of the time, when I press the power OR the back button (but not both) the phone will take a screenshot. It will continue taking screenshots every time a press either of those buttons until I DO press the power and the back button at the same time. Then it goes back to behaving normally.

 

There is no case on the phone. There is no chance that I am accidentally pressing both buttons at once. This is a software problem.

 

I can't say how widespread the issue is really, but I've seen hundred of frustrated posts with the same problem online and the only other person I know with a Galaxy suffers the same problem.

 

That seems like it should be widespread enough for a decent company to look into.

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Re: Fascinate keeps taking screen shots!

dflan83
Member

Add 2 more phones into the mix. Myself and my wife both have samsung fascinates and I SWEAR I will never ever ever buy another samsung product again. The faulty software and awful integration this phone make it hardly worth the beautiful screen when it never works. On top of that with a nearly 200$ phone bill every month one would expect first and foremost a phone to function as a phone.. I miss calls all the time.. the phone randomly resets itself??? GPS never locks on .... and to add to that this is my 4th samsung fascinate.. WHEN WE REPORT AN ISSUE ALL YOU GUYS DO IS GIVE US THE SAME PHONE WITH THE BUGS IN IT AGAIN????

 

what kind of logic is this.... here let me see oh oh thats broken.... here you can have another one even though it is broken too...

 

Shame on me to be fooled twice by samsung for the beautiful screens and powerful hardware... first the omnia and now the fascinate, but at least I've learned my lesson

 

Verizon you have a great network, Please step it up.. offer your fascinate customers another phone.. we pay you lots of money per month for your network. provide us with a device that works

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Re: Fascinate keeps taking screen shots!

dnkz
Member

Why the rage? You have a feature to take screenshorts.

 

On fascinate 1 I slide my finger down and press power button at the same time. Very useful. Start enjoying it.

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Re: Fascinate keeps taking screen shots!

waylandkim
Member

same issue here.  the latest upgrade to android 2.3 did not resolve the problem.  when I get this problem, I hit back button one time and it returns to normal.  This phone has been constantly freezing/rebooting on me and Verizon doesn't seem to care much.

 

I brought it to the store today because it stopped charging normally.  It'd charge and stop and charge contantly.. also doesn't get recognized by computer as usb device.

 

They looked at it and said it has corroded port..  I thought samsung was only bad at making software, but bad at making hardware as well.  it has been less than a year.  amazing...  if I dropped it in water or something, then I'd understand, but this is phone..  it should be able to handle normal exposure everyday life stuff..

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Re: Fascinate keeps taking screen shots!

scullum
Member

Yep, my wif'e's first Fascinate did this too. I don't think it's happened on her 1st or 2nd replacement, though

 

Now, the proximity sensor is still malfunctioning, but that's another topic for another thread.

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Re: Fascinate keeps taking screen shots!

NuDroidUsrr
Sr. Member

waylandkim wrote:

same issue here.  the latest upgrade to android 2.3 did not resolve the problem.  when I get this problem, I hit back button one time and it returns to normal.  This phone has been constantly freezing/rebooting on me and Verizon doesn't seem to care much.

 

I brought it to the store today because it stopped charging normally.  It'd charge and stop and charge contantly.. also doesn't get recognized by computer as usb device.

 

They looked at it and said it has corroded port..  I thought samsung was only bad at making software, but bad at making hardware as well.  it has been less than a year.  amazing...  if I dropped it in water or something, then I'd understand, but this is phone..  it should be able to handle normal exposure everyday life stuff..


  Since doing the GB update, my Fascinate has quit taking the screen shots randomly... Hopefully it is fixed...

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