I did not enjoy the closed ecosystem and lack of customization of the iPhone. It is a great product, with superb support. My wife has loved all of hers. Of course Apple is smart and shuts Verizon out nearly all aspects of this phone, thus the good end product. You can be assured if Verizon was involved in any aspect, other than selling them and using their network, it would not be the product it is now. I tried a iPhone 4, and returned it in the return window. Mostly due to screen size, and above. I will be going iPhone in the future, despite the cult mentality of crazed Apple fanatics. I am now willing to trade screen size and customization for something that simply works, and does not have Verizon's bloatware and general incompetence associated with my phone. It will not be with Verizon however.
I do not "obviously" talk to a lot of reps. As I clearly articulate, it is a waste of my time. My Thunderbolt was constantly rebooting, had abysmal battery life, and massive connectivity issues. So yeah, I talked to them a few times to send me new ones as my local Verizon store refused to do anything about it. My negotiation skills had nothing to do with the boorish behavior of the employees and management of the local stores refusal to return my accessories for the Thunderbolt.
I like my Nexus. No where did I say otherwise. I did not renew my contract to purchase my G. Nexus. I hate contracts. My wife, not so much. Her contract is ending, and we will be bailing Verizon. I do have minor issues, none of which I suspect will be fixed with this update. I suggest you read and comprehend my comments more carefully. What I say is that I loathe Verizon and the way they treat their customers, and their complete lack of effort relating to software updates and their non existent communication. Which, for a telecommunications company, is highly ironic.
You try and "partially" blame customers for Verizon's lack of support, saying everyone should basically root their phones. Please. I am sure the majority of smart phone users do not know how, or would be willing to do that to achieve the maximum potential from their phones. Nor should they have to. This is Verizon's responsibility. Verizon charges more for monthly service than any other carrier, charges more for phones than any other carrier, and has the worst support, despite having the highest profit. You don't find that disgusting? I surely do.
You are right about the iPhone though. Apple again, is brilliant to tell Verizon they can not touch their product. Thus, the highest customer satisfaction rate of any phone they sell. You'd think Verizon would learn, but again, they really don't care.
