I called in today because now in addition to dismal battery life, the new "screen shot" feature has stopped working. The woman i spoked to said we could do a factory reset, and then if that didn't work, they would replace the device. I explained to her that I had already gotten one replacement since the update, and have done a factory reset 3 times and am tired of doing this. I told her that it is ridiculous that this update has caused me to have terrible battery life and missed phone calls and text messages also. She said that they just received a memo within the last couple days that missed calls is a known issue, and because of this, they are replacing with a DIFFERENT device if the customer wants (she didn't say whether it was new or refurbished, I am assuming refurbished). The choices were the HTC Droid Incredible 2 or the Motorola Droid X2. I haven't made my decision yet, so if anyone has any insight into these two phones, I welcome it. Hope this helps those of you that are also having a problem with missing calls.
This has gone way beyond bad customer service. My wife's fasinate is basically worthless. Went to a Verizon store the other day and explained phone with light usage lasts about 4 hours. My wife has to turn off gps, network sync, bluetooth to make it 8 hours. The reps response was all smart phones are like this. Really???? Why treat the customer like we are stupid. I turned around and walked out steaming. Good thing I wasn't told to do a factory reset again.
Why can't Verizon just be up front with us. Offer a replacement phone rather that us having to jump through hoops. Let us know what's going on. Maybe Verizon needs to hold Samsung's feet to the fire.
Still Frustrated WAITING for a FIX VERIZON!!! Can you hear me now!!!!!!!!
You would think Verizon will finally admit that this phone needs to be replaced or allow us an early upgrade to a new phone.
cms941 wrote:This has gone way beyond bad customer service. My wife's fasinate is basically worthless. Went to a Verizon store the other day and explained phone with light usage lasts about 4 hours. My wife has to turn off gps, network sync, bluetooth to make it 8 hours. The reps response was all smart phones are like this. Really???? Why treat the customer like we are stupid. I turned around and walked out steaming. Good thing I wasn't told to do a factory reset again.
Why can't Verizon just be up front with us. Offer a replacement phone rather that us having to jump through hoops. Let us know what's going on. Maybe Verizon needs to hold Samsung's feet to the fire.
Still Frustrated WAITING for a FIX VERIZON!!! Can you hear me now!!!!!!!!
I wish I could rollback, my battery life is drained since the 2.2. update, my phone freezes at least 1x a day and I've missed my first business call today since the phone froze mid-ring. I am fed up with this and wish that Verizon would acknowledge this to users by rolling back. I used to LOVE it, but now I'm severely disappointed.
A coworker who has a Droid (not a Fascinate though) told me that he has no problems with Droid OS version 2.3 340. Does anyone know anything about this? Did they actually fix the memory issue? I feel like I have a landline again - I need to plug my phone in wherever I go...ugh!
Yes, my battery life was halfed after the update.
Good News! Verizon is now allowing you to exchange the Fascinate! We personally chose the Samsung Charge since it is so similar to the Fascinate. I believe the HTC Incredible and Droid X2 were the other options. The phones are sent through Fed Ex to satisfy the warranty requirements and there was no charge for the exchange!
dbottorf wrote:Good News! Verizon is now allowing you to exchange the Fascinate!
Verizon's been doing that for a couple weeks now. Look at some of the other threads in the forum for more details.
Glad you got to trade yours in.
ED05 2.2.2 Leak
That I put on my phone is great
I let my phone sit all night after I charged it and it rang this morning
My Battery life is at 94% with a Time on of 15h 41m 51s
I have had not freezes
I Would not trade this for any phone that Verizon Has PERIOD
I Can not believe how this phone is running if this is the one Verizon is going to OTA it is Great
So either wait for OTA or go to XDA and do some reading