Re: 4.05 update

JamesSC
Member

There IS a serious problem with the Verizon Galaxy Nexus: Poor Signal Strength and Dropped Calls.

I am adding my name to all the people who are having problems with the GNex in terms of poor signal strength/dropped calls. I am less than 1 mile from the Verizon tower. My phone usually has 1 bar but sometimes none and sometimes 2. The 4G seems OK. The biggest problem is dropped calls. Often (maybe always - I'm not sure) I can hear the person I am talking to but they just hear clicking noises. My signal strength is often -117 to -120.

I have called Verizon several times now. First I was sent a new sim card - no help. Then they sent a technician to my home to check the signal strength and I was told it was fine. They then sent a second technician out and I was told I am in a fringe area. The Verizon map shows full call coverage for this area of central SC. My previous phone (an original RAZR) never dropped a single call despite years of use and sometimes very heavy use.

I have read about this issue in multiple forums and it is well known by GNex owners. It seems to mainly occur in low signal strength areas. Returning the phone for a refurbished one does not help. The only people that seem somewhat satisfied are those that had their GNex phones swapped for a RAZR Max but this phone does not have ICS and has an inferior display.

The question at this point seems to be whether the problem is hardware or software. I hope it is software and that the fix is out soon. One of the Verizon reps said it is supposed to be out in May. If it is a hardware problem then I do not know what to do. I bought this phone for the display and ICS. I expected it to work properly as a phone. I am disabled and I need to be able to depend on this phone to make calls in an emergency even if I am in a fringe area.

To Verizon: Please acknowledge the problem and keep us updated regarding the solution. Thank you.

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Re: 4.05 update

holmsc
Member

A friend of mine had this issue and he asked for a new phone. They sent him a refurb and it works perfectly. I think you got a phone with a bad radio, I suspect many bad radios were installed in these devices, and you can't fix it with a software update.

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Re: 4.05 update

pool_shark
Sr. Member

I don't know if it's hardware or software. Some people have said the 4.0.4 radios fixed their problems, others said it didn't help. Then there are other (like me) that have no signal issues or dropped calls.

I agree that there should have been an update by now for those having issues.

I'm just hoping if/when the update happens that it doesn't make things worse for those without the problems.

BTW, I have not read many negative comments from those running the leaked 4.0.4 ROMs.

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Re: 4.05 update

DroidudeAZ
Novice

I bought one at full price in January. The radios were terrible. I was sent a replacement 2 weeks later and bad radios again. Turning off wifi was a crapshoot. It had a hard time picking up 3G or 4G. The third was was a certified like new replacement and the radios work very well. I think that a fair amount of them had bad radios. The build date on the refurb was 12.4.11, both of the other replacements were newer.

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Re: 4.05 update

Bartley
Member

And I also said...That these bugs you have mentioned many of the leaked users are not experiencing. And once again, please do not imply that I said something that I did not. I never said that people have been quiet about MAJOR bugs. I said that there are plenty of people running the leaked version who have been glowing about it for quite some time, and if they were having MAJOR problems, they wouldn't stay quiet about it.

And pointing out a couple of reports as opposed to the hundreds, maybe thousands, of people experiencing a leaked update that they find amazing favors my point more than yours. There are already people out there with bugs that affect the usability of the device without this update. There won't be a perfect update, but no update for 5 months is ridiculous especially when there have been affecting usability now. Though I have not used the leaked version, I keep receiving great reviews of it.

" But! The Sprint version, which is identical to the Verizon version in that it runs on CDMA and LTE networks has a newer version of Android that squashes many of them and improves performance immensely. How do I know? Well, I have been running the leaked 4.0.4 on my VZW Nexus for over 2 months now and have not had any of those problems. "

This is coming from people who have purchased and tested the Sprint version also.

<< Link removed to comply with >>

Not exactly sure what link was removed. As I have not intentionally posted any links.

Message was edited by: Verizon Moderator

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Re: 4.05 update

Tidbits
Sr. Leader

Bug report pages says different and fan boys often praise and ignore the facts. Just wait and see what I am talking about. I said an example and you still haven't check the bug pages. It isn't ready and soon those Sprint users will find out. I got screenshots of the non sleep bug if you want to see those. There's plenty more on Google bug pages where it should be with logs to debug them.

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Re: 4.05 update

DroidudeAZ
Novice

That said, I paid $650 for the phone. I bought it mainly for the prompt updates that Google issues for their Nexus line. I was tired of Motorola having looooong times between updates. From what I understand I would guess the problem lies with Verizon since Google has released 4.03 and 4.04 and neither was signed off on by Verizon. 4.0.5 hopefully will be the charm. We shouldn't have had to wait this long for an update. I should've changed to the Razr Maxx when I had the chance.

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Re: 4.05 update

ShellyGal
Member

My “fake” Verizon Galaxy Nexus randomly ..., let’s end the public beta test

http://drippler.com/samsung/galaxy_nexus#!285464

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Re: 4.05 update

bambam619
Member

I say we start taking names and file a class action lawsuit against Verizon. They sold us junk for a phone and now most of us are locked into a 2 yr contact with 350.00 on the line if we cancel. I cannot believe they are allowed to do this and get away with it. I purchased the Maxx on another line because I needed a phone that would work. All I kept hearing from day one is that there will be an update to fix it. Well here we are months later and no fix. I am getting ripped off twice because I renewed my line and purchased another phone on another so I can use the services that I am paying for. Ridiculous! Verizon takes no resposibility either their stance is oh well wait for the update. I think the phone is crap and they won't release it because it doesn't fix anything.

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Re: 4.05 update

fastearle86
Member

I just got off with Verizon level 2 support. First guy i spoke with said they have had issues with reception in this phone. Depending on where you are. I travel a ton so its been an issue ever since i got the phone. Main thing is.... I need to make calls and be able to talk on it. I can't on the Nexus reliably and i wish i could say different because i do like the phone. So it's off to the Razr Maxx along with some accessories i talked them into since i spent so much on them for this Nexus. I am bummed but it is more important that i dont drop calls to the boss!!!! Hope this helps...anyone

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