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Communication
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Why is it that the bigger the company the more difficult it is to get ahold of a real person. I loath these "fkg" robot chat software..absolute garbage which alienates the customer base and makes a person feel like they are nothing but a walking wallet.
Shame on you Verizon for joining the enterage of sterile companies, did you forget how you got where you are??!!!
dang it!!!!
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Re: Communication
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You just have to type 'agent' and the chatbot will summon a live agent for you.
...Just another VZW customer...trying to offer some assistance...
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Re: Communication
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I apolgoize for any inconvenience as we want to always offer an accessible support channel to reach us. I would be happy to help address any concerns. We also have a variety of options to reach us via http://www.vzw.com/contactus. YaleK_VZW