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Re: when will the samsung galaxy s3 get the 4.3 jelly bean update?
parth212
Novice

Ill put my money on some point next year... Every carrier both contract, and even PREPAID and CSPIRE, have pushed out updates to the s3, now how verizon still has not is beyond me. Looks like they care about one thing and one thing only the $$$ that we all pay monthly to them monthly.

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Re: when will the samsung galaxy s3 get the 4.3 jelly bean update?
Heretic1989
Sr. Member

Forget 4.3

Wait for 4.4 (KitKat) 

Re: when will the samsung galaxy s3 get the 4.3 jelly bean update?
vzw_customer_support
Customer Support

Your happiness is a big deal to us, eszlinger. I don't like to see that you're so unhappy that you're considering leaving us. We're already hard at work every day with Samsung and Google to ensure you get the great software updates you're anxiously awaiting. We want a quality update to be sent and do a lot of testing to make sure you get that great quality you've come to expect with Verizon. Any information about an update to the S3 will be posted at http://vz.to/ON56bT when it becomes available. We're here to help in the meantime too if you have any concerns we can address while you wait.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: when will the samsung galaxy s3 get the 4.3 jelly bean update?
parth212
Novice

@ Verizon,

Here you go again with the generic responses. There are multiple departments within Verizon Wireless, that know exactly what stage the update is in, whether its initial testing, final stages of testing or even if its being issued slowly to perform a soak. Now please understand that the 1000+ ( thats underestimating) Galaxy S3 users all deserve to be given some form of information other than something generic. We all would like to know the status of it so we know whether to keep the galaxy gear we got as gifts for birthdays or whether we should return the one we may get for Christmas, or just hold off buying them in general for family, friends and loved ones. If you could please promptly reply to the message with some form of reliable, and specific information regarding a date, or something along those lines you would keep the Galaxy S3 portion of you customers happy.

Thank You

Re: when will the samsung galaxy s3 get the 4.3 jelly bean update?
eszlinger
Member

Thank you for the reply Jennifer. Communication is golden in these frustrating situations, so I can appreciate that you at least gave the effort to compose a friendly response to my rather bitter message.

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Re: when will the samsung galaxy s3 get the 4.3 jelly bean update?
Ann154
Expert

All those different departments might not be able to reveal company confidential information to even employees in another department.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: when will the samsung galaxy s3 get the 4.3 jelly bean update?
hei_
Member

I must say how frustrating the lack of information is.

I have 2 GS3's, one is an AT&T (4.3) and one is a VZW (4.1.2).

Does this drastic version difference make sense to anyone? 

Someone mentioned in this thread to not worry about 4.3 and wait for 4.4.  I don't have time to wait 2 years to get 4.4!

I'll be getting a new phone long before that (which is exactly what VZW wants.)  Upgrades motivated by lack of updates.

If they expect me to stay with them by doing this kind of "motivating" I think they may have a huge surprise coming.

My AT&T phone (company issued) works better at work, has a newer version of the OS, and is updated BEFORE my personal VZW phone.  I'm leaning heavily towards migrating my personal phone to brand A when my contract is up (4 LINES VERIZON!) because you treat us so poorly.  I get no concrete info from you about which phones will get what updates - no "expected to arrive about" info and it's getting old.   Very OLD.

I realize you can't give out info that the bigwigs don't allow you to give out.  But it's this whole thing of being the absolute last to receive an update, no eta, no useful info in any way, shape or form that is making everyone dislike VZW.

<END OF RANT>

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Re: when will the samsung galaxy s3 get the 4.3 jelly bean update?
Tidbits
Sr. Leader

Verizon doesn't care if they update devices or not.  In all seriousness...  No matter what version you have, and no matter what device you have you will be paying the same per month.  The person on the original droid pays the same as the guy who has the Galaxy S4. 

Manufacturers on the other hand would rather you keep buying, because they only make money off the sale of devices...

Also NO carrier will be able to give out an ETA.  If something happens people treat them like promises, and cry and complain even if they found something wrong.  Like I mentioned before T-Mobile forums are riddled with problems for a lot of users.  A lot of them wished the update didn't come at all.  If these things popped up during testing and Verizon delayed it because of it then that's a GOOD thing for a lot of people.  You might not like it, but it is what it is.  Carriers are caught in a catch 22.

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Re: when will the samsung galaxy s3 get the 4.3 jelly bean update?
hei_
Member

I understand that, I have done software development work myself.

On the other hand, telling customers something like "Status of update: failed last test, waiting for samsung or google to fix bugs" would make us a heck of a lot happier than "no information currently available".

In testing

Failed testing

update received, retesting

Alpha test rollout in progress

SOMETHING would be very very good.  Verizon knows this information internally, and at least some kind of status to us would be something that would at least give customers the impression that verizon cares.  this whole "not telling" thing is certainly not communication in any way, shape or form.

I do very much appreciate them wanting the update to go smoothly and without issue.  That being said we don't want to wait 4.3 years for 4.3 if you get what I'm saying.  If there are issues with the update that need to be resolved just tell us.  That's 10,000 times better than nothing whatsoever.

But right now all we know is " . . . . . "

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Re: when will the samsung galaxy s3 get the 4.3 jelly bean update?
Tidbits
Sr. Leader

Carriers have tried that. They were sued more often then they started not saying anything other than the canned responses because they can't be held liable for anything. Even manufacturers don't say anything. Sony/Google AOSP showed multiple times that carriers were the least of the delays. That's why Google backed off complaining themselves about the carrier and are trying ways to reduce developmental, and approval times. Everyone initially believed OHA got code during the development of Android which was farther from the truth. Now Google gives the HAL and RIL which shortens governmental approval times during actual development as an example.

I remember a time when Motorola was transparent and T-Mobile relayed all the information they could on Motorola's behalf. Motorola sales declined, and they ended up not being forthcoming of information. They still do not. Ironically it wasn't Motorola nor T-Mobile that delayed the update. It was Sharp taking their sweet time delivering drivers to work with the new OpenGL. HTC One S Texas Instruments dropped support for the processor so HTC didn't update the One S(Google didn't update the Galaxy Nexus this year more than likely for the same reason because the drivers weren't updated for over 8 months).

If it bothers you that they(carrier) don't release information and planning to leave Verizon for that reason... Where you going to go? They all do this. Also Verizon isn't always the last and sometimes they are the first to release an update. 4.4 came out on the Moto X on Verizon first. Other carriers released no other information about when their update is coming.

So anyway if you are mad about the lack of information then blame those overzealous sue happy entitlement people.

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