unlock password
cameo1
Newbie

After my phone updated all apps it rebooted and required password to sign in (fingerprint after password login) It is not recognizing my password - I am down to 2 attempts left - I do not want to lose all saved data on the phone. How can I bypass this and unlock it?

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Re: unlock password
vzw_customer_support
Customer Service Rep

cameo1, let’s get you into your phone without losing all your content. If unable to remember the password, you can reset the device password here http://bit.ly/1LhPNc4. You will need to log in with your Gmail account. Here’s more instruction http://bit.ly/2c0dg6Q. Let us know how it works.

ZangY_VZW
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Re: unlock password
bearone21
Legend

you can't bypass.

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