An Accepted Solution is available for this post.
trouble getting texts
chris5589
Newbie
‎02-28-2014 10:29 AM

I have an old iphone4 and transferred to galaxy s4. I get some texts but many of them still go to old iphone. I kept same phone number. any ideas?

0 Likes
Reply
2 Replies
An Accepted Solution is available for this post.
Re: trouble getting texts
Ann154
Community Leader
Community Leader
‎02-28-2014 10:38 AM

Did you turn OFF the iMessages on the iPhone? Are the text messages coming from people using iPhones?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: trouble getting texts
vzw_customer_support
Customer Service Rep
‎03-02-2014 10:36 AM

chris5589,

You came to right place to get this fixed! Ann154 definitely pointed you in the right direction.Go to Settings>Messages>Scroll to Send & Receive>Make sure your phone number and not your email address is selected. If your email address is selected, remove it and turn off iMessages.

AdaS_VZW
Follow us on Twitter at @VZWSupport

0 Likes
Reply