touchscreen stopped working but phone is otherwise functional
bennetthaselton
Enthusiast - Level 1

This morning my phone inexplicably could no longer detect when I was  touching the screen.  (I know it worked last night because I was playing  Candy Crush...)  The phone and the screen are not "frozen", since if I  plug in or unplug the charger, the icon in the screen changes to  indicate whether the phone is charging, and other icons appear in the  status bar at the top if a calendar notification pops up, etc.  The  screen goes dark or re-illuminates when I press the power button, as  expected.  I just can't swipe to unlock the phone. (Which means I also  can't go into settings to see kernel version, etc.)  I can reboot the  phone by taking out the battery and re-inserting it, but the phone still  can't detect touch.  It's as if everything about it works normally  except it can't detect touch on the screen.

I've had phones before that were touch-insensitive on a particular part  of the screen, but never where the entire screen because  touch-insensitive all at once.

Any idea what to do?

1 Solution

Correct answers
Re: touchscreen stopped working but phone is otherwise functional
B33
Legend

I'd try a power cycle or run it threw a cache wipe..  http://support.t-mobile.com/docs/DOC-6205

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Re: touchscreen stopped working but phone is otherwise functional
B33
Legend

I'd try a power cycle or run it threw a cache wipe..  http://support.t-mobile.com/docs/DOC-6205

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Re: touchscreen stopped working but phone is otherwise functional
bennetthaselton
Enthusiast - Level 1

cache wipe fixed the problem, thanks!

Re: touchscreen stopped working but phone is otherwise functional
B33
Legend

Hey your Welcome..  Enjoy your Weekend b

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