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system update help!
mcgov12
Member

so just tried to download the system update for my s4.....took over an hour, my phone restarted, and i get system update failed message.  Tried removing the battery and rebooting the phone, still cant get a re-download.  Seems as if no one at verizon can help me or return a call or message so im curious to see if any of you guys could help me out

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system update help!
mcgov12
Member

Also just tried hooking up to my computer and using the system update assistant....of course the website to go to does not work.  Getting real frustrated here.  Anyone at Verizon care to give a crap to answer an email or question?

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Re: system update help!
vzw_customer_support
Customer Support

Hi mcgov12,

My utmost apologies for the issues occuring with your recent update. We absolutely want this process to be quick and easy. Are you attempting to download via WIFI or the VZW Network? How many bars of service are showing on the device? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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