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samsung galaxy s4 loose charging port issue

heeya22
Member

Hi!

USB port on my galaxy s4 is really loose and doesn't hold a chaging cable well.

I have to hold something up under the charger to help it charge otherwise It won't charge.

It hasn't been a year since I got this phone from Verizon and also on a Verizon insurance package.

Where can I fix my phone?

Is there any extra cost to fix my phone?

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Re: samsung galaxy s4 loose charging port issue

Community Manager
Community Manager

I'm really sorry hear about your device, heeya22! I can provide you with your options. It sounds like your device may have some physical damage. In this situation, I would suggest completing an insurance claim..http://bit.ly/07CrqPK

If your phone is free of physical damage, we will replace your phone under the one year manufacturers warranty for no cost. However, we do not repair devices. I hope this helps. Have a great weekend.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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Re: samsung galaxy s4 loose charging port issue

hill4990
Member

There is a problem when you talk about "physical damage".  I have only had my phone for 3 weeks...upgraded from a S3 to S4.  I charge it every night before I go to bed.  Uplugged it yesterday before I went to work.  14 hours later I went to plug in to charge overnight.  This was just last night (today is 4/16/14).  It wouldn't take the plug.  It became lose or something somehow.

So what you call "physical damage" might be just from unplugging it but after only having the phone for a couple weeks, I should not be having this problem.

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