samsung 6s
tedIII
Newbie

when receiving text I don't get any audible notifications?

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Re: samsung 6s
anthonyc_vzw
Verizon Employee

I am sorry to hear your not able to receive sound notifications for text messages, tedlll. Let’s get to work for you and find a solution. When did this problem start happening? Does this happen intermittently or 100% of the time? Are you able to receive sound notifications for other applications? Please share details.

AnthonyC_vzw

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: samsung 6s
josephe_vzw
Verizon Employee

I would be lost if I had no notifications when a text message came in, tedIII. Let's get this fixed. When did this start happening? Was there any recent changes before this started?

JosephE_VZW

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Re: samsung 6s
tedIII
Newbie

There was an update prior to this happening.

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Re: samsung 6s
pherson
Champion - Level 1

Hard reset.

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Re: samsung 6s
tedIII
Newbie

Not sure about a hard reset, but once the update was downloaded it did a

restart.

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Re: samsung 6s
vzw_customer_support
Customer Service Rep

Oh goodness. Sometimes an update my alter some settings as well.

If the phone had done a hard reset you would have noticed immediately because it takes the phone back to the factory settings where you would have to set the phone up all over again as if it was a new phone.


We will be sure to get the sounds back for you.


When you go to Messages> More >Settings >Notifications > are the sounds on?



TamaraH_VZW
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Re: samsung 6s
tedIII
Newbie

Yes

On Nov 20, 2016 4:18 AM, "vzw_customer_support" <forums@verizonwireless.com>

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