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s5 won't ring in

Member

I have had this phone since October and every 2 months I have to do a factory reset because it won't ring in. The only way I know I have a phone call is with a voicemail. Is there anything I can do to fix this or should I call and get a new one??

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Re: s5 won't ring in

Customer Support

Matthews974473,

That's very odd that you're device will not ring at times.  Is it specific to a particular area? If the factory reset is resolving the issue, then it may actually be related to a third party application. Have you noticed it occur around a new installation or update of an application?


TrevorC_VZW

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