phone number has 1 in front of it, can call but can't text
KrisB50
Enthusiast - Level 1

Anyone else have this problem.  I have no problem calling this phone number, but when I try to text to this number, the 'message info' says 'sent' but is not ever delivered.  I did check with the recipient, and he didn't get the text....any help out thers?

0 Likes
Re: phone number has 1 in front of it, can call but can't text
Ann154
Community Leader
Community Leader

Have you tried sending the text message without the 1 in front of the number? Are they also on Verizon Wireless?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: phone number has 1 in front of it, can call but can't text
vzw_customer_support
Customer Service Rep

I would be worried if I could not call out KrisB50, in this case to be able to send the text message it would be necessary to remove the number 1 at the beginning so that the message can go through correctly.

 

Alfredo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes