no service all of a sudden

Member

there are 4 of us in my house with the same phone & same service but i am the only one who doesn't get service.  everyone else has 4g I have nothing.  i had 4g as of the day before yesterday.  i have tried taking off the battery,  i've double checked the settings against everyone else's phone & mine are the same yet i have no service.  yes the bill is paid, 3 of us are on the same plan & theirs are all working fine.  since my phone is constantly searching for service i pretty much have to keep my phone on the charger. it doesn't matter where we are, i have no service when everyone else does.  every now & then i will get a few seconds of service but its usually 1x or 3 g & only a bar.  what's going on?

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Re: no service all of a sudden

Member

i have done the *228 already as well

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Re: no service all of a sudden

Sr. Leader

You should never dial *228 with a 4G LTE phone...programming and PRL updates are handled by the SIM card.

Try turning off the phone, removing the SIM card, waiting a few minutes, then inserting the SIM card and powering on the phone. If that doesn't work, you may need a new SIM card...they are free at your local Corporate Verizon store.

Re: no service all of a sudden

Member

thanks, i'll give it a try.

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Re: no service all of a sudden

Sr. Leader

Well, any luck?

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Re: no service all of a sudden

Member

nope didn't work.  was round & round with verizon, did a hard reset (it made me want to cry, i had it set up perfect for me) & they don't know what the problem is so they are sending me a phone & sim card to replace what i have.

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Re: no service all of a sudden

Customer Support

Hello linket,

I just wanted to reach out to you to see if your service has been restored. I know how much of an inconvenience it can be to not have service right next to a family member with the same device. If you can be so kind as to share your current wireless experience then that would be great. As always, we are here if you need us.

Thank you...

ArnettH_VZW
VZWSupport
Follow us on Twitter @VZWSupport

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Re: no service all of a sudden

Member

I was having trouble like that with my Droid Razr HD but it would suddenly say that I did not have a SIM card in place. Try getting a new SIM card. A verizon store can give you one for free.

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Re: no service all of a sudden

Sr. Leader

A CORPORATE Verizon store will give you one for free