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no Internet entry

Member

Can't get on Facebook  keeps saying no Internet tap and try again but does not work,and my voice mail is not going on until 2 weeks later.and phone calls are all not coming through to me. Do I need to go into store.

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Re: no Internet entry

Sr. Leader

Are you trying to use this app via WiFi or on Verizons data network?

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Re: no Internet entry

Member

Since I updated to Lollipop 5.0 my mobile data does not seem to work. It works when I am checking for system update but not for anything else. At the moment it is either use wi-fi or nothing. This is after update, cache clear and factory default reset. Hopefully a patch fix will be out real soon.

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Re: no Internet entry

Sr. Leader

Turn off the phone, then remove the battery and SIM card.  Re-insert the SIM, the battery, and then turn the phone back on.  It should refresh the network connection.

Also, check the settings to be sure the Network mode is LTE/CDMA.  It may have been set to Global after the update, and that tends to cause issues.

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