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mobile data not working after latest update (galaxy s20 ultra)

Member

Ever since the recent update that was pushed, I have noticed that my mobile data is not working half the time and some of my texts don't go through when I am not on Wi-Fi.

 

Anybody else having this issue or know how to fix it?

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Re: mobile data not working after latest update (galaxy s20 ultra)

Member

So  I spent an hour and a half on the phone with technical support yesterday, couldn't get the issue resolved and they told me to get a new SIM card. Went to my local store and got a new SIM card, still having the same problem.

 

Called tech support again today and was on the phone with them for 2 hours, still no resolution. They just told me to do a factory reset and see if that helps. Such a pain in the butt!!

 

Now I am finding out that my mom has also been having problems with calls constantly dropping since the recent software update, so it has to be related to this.

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Re: mobile data not working after latest update (galaxy s20 ultra)

Community Manager
Community Manager

handrade, keeping you connected with cellular data is a priority. What error message do you get when this happens? Are you able to use calls and text? 

DavidC_VZW

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