invisible buttons next to main button?

[jillyone]

How do I light up the buttons next to the center one?    I have a white phone, and cannot see them, i just have to know they are there..  Are they supposed to light up when the screen is on?

[vzw_customer_support · Accepted solution]

jillyone  Let's get your phone working at it's best! To adjust the light for the keys, go to settings, display, and select 'touch key light duration'. You can set it to always on.

Sheritah_vzw
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[jillyone]

I tried, and also the other time durations.  Buttons are staying dark.

[tuhs1986]

in the "Settings", go in "Display", and scroll down to "Touch Key Light Duration".  That setting controls how long those two "buttons" stay lit.

[jillyone]

Ahem...Not working!  Did it.

[jillyone]

Thanks, but not working.  Defective?

[vzw_customer_support]

I'm sorry the steps we have provided is not working jillyone. I recommend visiting a local verizon corporate store in your area. You can view stores via this link http://bit.ly/3SdsA . Keep us posted.

KinquanaH_VZW

[vzw_customer_support]

jillyone, thanks for trying. Does your device have any physical or liquid damage? Have you powered your device off/on since having this issue?

LasinaH_VZW
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