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getting my contacts on new phone

countryred1
Member

My last phone less that 2 yrs old died during a recent system update and will not turn back on. I had to buy a new phone and now i cant get my contact list transfered. It apparently is not on google or in a cloud. I know that I transfered info onto my computer at some point but not sure how to access it.

any suggestions? please help! 

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Re: getting my contacts on new phone

Community Manager
Community Manager

I'm sorry to learn that your phone won't turn back on after a system update, countryred1. This is very rare and in some cases, it can be resolved. What is the phone model?

 

I understand that you need to transfer the content of that phone to your new phone, but you did not back up your phone's content to the Google Cloud (https://support.google.com/nexus/answer/2819582?hl=en) or the Verizon Cloud (https://www.verizonwireless.com/support/verizon-cloud-faqs/).

 

You mention that you transferred information to your computer, do you have access to that information? What file type did you use to save that information?

 

AntonioC_VZW

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Re: getting my contacts on new phone

mama23dogs
Sr. Leader

Since you posted in Samsung, might you have made and backed up to your Samsung account?  

‘Adding your Samsung, goodie or syncing with your Verizon cloud should sync your information back on the phone.  

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Re: getting my contacts on new phone

bearone21
Leader

lesson to be learned, contacts on gmail are there forever + on all devices if "sync" is selected.