This is never the experience we want you to have with your phone stryker82nd . Have you had this issue before? Is there any physical or water damage to the device or charging port? Let's try removing the SIM card for 10-15 seconds to reboot the device. Here is a link with steps https://www.verizonwireless.com/support/knowledge-base-211253/ .
Let us know it this is helpful? After performing this step, male sure your software is up to date.